Product and Operations Manager, Bespoke Jewellery

Foundation Partners

. Own weekly and monthly reporting across operational and financial KPIs, including margin, stock, customer service, and 3PL SLAs .

Posted 10/7/2026full-timeLondon • United KingdomMid-LevelSenior💰 £50,000 - £55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical and commercial acumen with expertise in financial reporting, operational KPIs, and D2C operations. Proficient in optimizing workflows and leveraging technology to enhance customer experience and drive profitability.

Highest-signal resume keywords

Financial ReportingD2C OperationsData AnalysisShopifyPlus ExperienceExcel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisFinancial ReportingDemand ForecastingStock ManagementPricing Strategy

Soft Skills

Analytical MindsetDetail-OrientedProactiveResults-DrivenTeam Collaboration

Tools & Technologies

ShopifyPlusA2XUnleashedXeroExcel

Industry Keywords

DTC BrandOperational KPIs3PLCustomer ServiceGross Margin

About the role

Key responsibilities & impact

Own weekly and monthly reporting across operational and financial KPIs, including margin, stock, customer service, and 3PL SLAs
Analyse metrics such as gross margin, NPS, CSAT, time to ship, and contribution
Work with marketing to identify opportunities for improvement
Build processes and support the outsourced finance team in delivering timely management accounts
Support demand forecasting, stock management, and pricing
Ensure products and processes are accurately loaded and maintained in Unleashed
Oversee the backend of Shopify, A2X, Unleashed, Swap, the customer service platform, and Xero
Troubleshoot platform issues and coordinate with third-party providers
Optimise workflows and software to drive profit and improve customer experience
Work directly with the CEO across operations, buying, 3PL, financial reporting, and business growth

Requirements

What you’ll need

3–5 years’ experience in a finance, product or operations role in a DTC brand
Strong analytical and commercial mindset — confident extracting insight from data and making informed decisions
Experience with ShopifyPlus, A2X, Unleashed, Xero, or similar technology
Experience with Excel/Sheets
Good understanding of D2C operations, including forecasting, buying, margins, 3PLs, and operational and financial KPIs
Comfortable working in a small team while balancing strategy with hands-on execution
Proactive, detail-oriented, and motivated by results