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Digital Systems Engineer – ERP, E-Commerce
founderlab GmbH. Provide tailored support to e-commerce clients and structure their processes .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ERP and process consulting, with a strong technical and analytical understanding of automations and complex workflows. Proficient in client communication and support, ensuring tailored solutions and effective project management.
Highest-signal resume keywords
ERP ExperienceTechnical Customer SupportPython ProgrammingJavaScript KnowledgeSaaS Tools Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ERPProcess ConsultingAutomation LogicPythonJavaScriptSQLXentralMakeN8n
Soft Skills
Solution-OrientedProactive Work StyleClient GuidanceClear CommunicationStress Management
Tools & Technologies
SlackLoom
Industry Keywords
E-CommerceClient SuccessWorkflow Automation
Tech Stack
Tools & technologiesERPJavaScriptPythonSQL
About the role
Key responsibilities & impact- Provide tailored support to e-commerce clients and structure their processes
- Analyze the current state, define goals, and develop customized roadmaps for Xentral rollouts
- Conduct build sessions to set up shop integrations, inventory logic, and workflow automations
- Plan logic, build Xentral setups, and maintain structured documentation
- Support clients with technical issues and develop pragmatic solutions
- Maintain ongoing client communication via Slack, Loom, and guides
- Participate in daily Client Success meetings and share project status, support needs, and learnings
- Work directly with founders and internal teams
Requirements
What you’ll need- At least 12 months of relevant experience in ERP, process consulting, or technical customer support
- Technical and analytical understanding of complex processes, automations, and logic
- Initial experience with Python or JavaScript is preferred
- Basic knowledge and practical experience with SQL and JavaScript are an advantage
- Experience with SaaS tools such as Xentral, Make, Slack, n8n, or other systems
- Structured, solution-oriented, and pragmatic approach to work
- Ability to guide clients, build trust, and hold them accountable for clear responsibilities
- Ability to communicate with founders as an equal
- Proactive and reliable work style, with a strong commitment to meeting deadlines
- Willingness to take ownership and work 50–60 hours during intensive project phases
- Openness to honest feedback and personal and professional development
- Calm, clear, and constructive conduct in stressful situations
Benefits
Comp & perks- 1:1 coaching, comprehensive onboarding, and access to proven systems, frameworks, and training
- Regular team meetups and offsites (Hamburg, Münster, or workations)
- Meaningful work and genuine ownership
- Fair compensation and real earning potential during intensive project phases