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Customer Support Specialist
FP Markets (First Prudential Markets). Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities with a focus on problem-solving and effective communication across various channels, including live chat, email, and phone. Familiarity with financial services, particularly forex and CFDs, enhances the ability to educate clients on products and services.
Highest-signal resume keywords
Customer Support ExperienceStrong Communication SkillsProblem Solving AbilityFinancial Services KnowledgeWillingness to Learn
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Customer Oriented MindsetAdaptabilityTeam Collaboration
Tools & Technologies
Trading PlatformsCompany Website
Industry Keywords
ForexCFDsFinancial Services
About the role
Key responsibilities & impact- Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
- Educate clients on how to use the Company’s website and trading platforms
- Communicate with clients regarding the company’s products and services via telephone, email and live chat
- Assist other departments
- Participate in an initial HR interview and an interview with the future manager
Requirements
What you’ll need- Excellent written and spoken English
- Strong communication skills across live chat, email and phone
- Customer oriented mindset with good problem solving ability
- Prior experience in customer support, particularly in forex, CFDs or the wider financial services industry, will be considered an advantage
- Willingness to learn and adapt in a fast-paced environment
- Ability to work rotation shifts Monday - Friday 6:00 AM – 3:00 PM and 7:00 AM – 4:00 PM UTC+8
- Ability to work on public holidays and one Saturday & Sunday a month
Benefits
Comp & perks- Welcoming, young and multicultural team with approachable leadership
- Ability to contribute to dynamic business at a growth phase
- High level of autonomy, support of ideas and putting your expertise into the best practices for the company
- Continuous personal development
- Training budget
- Growth with the company and opportunity to learn from industry leaders
- Competitive remuneration
- Regular salary reviews
- Performance-based incentive schemes
- Vibrant company life: from team activities to global celebrations
- Fully remote work