Customer Support Specialist

FP Markets (First Prudential Markets)

. Provide customer assistance by identifying problems and responding to incoming queries via telephone, email and live chat .

Posted 10/6/2026full-timeLimassol • CyprusMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer support capabilities with a focus on effective communication and problem-solving in a fast-paced environment. Proficient in assisting clients with financial services, including forex and CFDs, while adapting to various communication channels.

Highest-signal resume keywords

Excellent Written And Spoken EnglishStrong Communication SkillsCustomer-Oriented MindsetProblem-Solving AbilityExperience In Financial Services

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Support ExperienceKnowledge Of ForexKnowledge Of CFDsExperience With Trading Platforms

Soft Skills

Strong Communication SkillsCustomer-Oriented MindsetProblem-Solving AbilityWillingness To Learn And Adapt

Tools & Technologies

Live ChatEmail CommunicationTelephone Communication

Industry Keywords

Financial ServicesForexCFDs

About the role

Key responsibilities & impact

Provide customer assistance by identifying problems and responding to incoming queries via telephone, email and live chat
Educate clients on using the company website and trading platforms
Communicate with clients about the company’s products and services via telephone, email and live chat
Assist other departments

Requirements

What you’ll need

Excellent written and spoken English
Additional languages are a plus
Strong communication skills across live chat, email and phone
Customer-oriented mindset with good problem-solving ability
Prior experience in customer support is advantageous
Experience in forex, CFDs or the wider financial services industry is advantageous
Willingness to learn and adapt in a fast-paced environment
Ability to work rotation shifts Monday–Friday, 08:00–16:00 or 16:00–24:00
Ability to work on public holidays and one Saturday and Sunday per month

Benefits

Comp & perks

Certified Great Place to Work® organization
Welcoming, young and multicultural team
Approachable leadership and mentoring opportunities
Structured training and professional development budget
Competitive remuneration package
Regular performance reviews
Team activities and global celebrations
Modern office with company-provided facilities
Free access to sports and wellness facilities across the country
Free company-provided parking
Medical insurance after probation period
Pension fund after probation period
Birthday gift
A day off on your birthday
Visa and work permit support if required