Customer Support Specialist

FP Markets (First Prudential Markets)

. Provide answers to customers by identifying problems and assisting with incoming queries via telephone, email and live chat .

Posted 10/9/2026full-timeRemote • Philippines, Vietnam, CambodiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer support capabilities with a focus on problem-solving and effective communication across various channels. Familiarity with financial services, particularly forex and CFDs, enhances the ability to educate clients on products and services.

Highest-signal resume keywords

Customer Support ExperienceStrong Communication SkillsProblem Solving AbilityFinancial Services KnowledgeAdaptability in Fast-Paced Environment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Written EnglishExcellent Spoken EnglishCustomer Oriented Mindset

Tools & Technologies

Trading PlatformsLive Chat Software

Industry Keywords

ForexCFDsFinancial Services

About the role

Key responsibilities & impact

Provide answers to customers by identifying problems and assisting with incoming queries via telephone, email and live chat
Educate clients on how to use the company’s website and trading platforms
Communicate with clients regarding the company’s products and services via telephone, email and live chat
Assist other departments

Requirements

What you’ll need

Excellent written and spoken English
Strong communication skills across live chat, email and phone
Customer oriented mindset with good problem solving ability
Prior experience in customer support, particularly in forex, CFDs or the wider financial services industry, is an advantage
Willingness to learn and adapt in a fast-paced environment
Ability to work rotation shifts Monday–Friday, 6:00 AM–3:00 PM and 7:00 AM–4:00 PM UTC+8
Ability to work on public holidays and one Saturday & Sunday a month

Benefits

Comp & perks

Welcoming, young and multicultural team with approachable leadership
Ability to contribute to dynamic business at a growth phase
High level of autonomy, support of ideas and putting your expertise into the best practices for the company
Continuous personal development
Training budget
Growth with the company and opportunity to learn from industry leaders
Competitive remuneration
Regular salary reviews
Performance-based incentive schemes
Vibrant company life: from team activities to global celebrations
Fully remote work