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Infra & Cloud Operations Engineer
FPT Software. Provide operational support for Microsoft 365 services, including Entra ID, Exchange Online, SharePoint Online, and Microsoft Teams .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational support for Microsoft 365 services, including incident management and troubleshooting across collaboration and infrastructure services. Proven ability to execute standard operating procedures and maintain operational documentation while collaborating effectively with cross-functional teams.
Highest-signal resume keywords
Microsoft 365 Services SupportIncident ManagementTroubleshooting SkillsOperational Procedures ExecutionCollaboration Across Technical Teams
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Enterprise IT OperationsInfrastructure SupportHybrid Platform OperationsMicrosoft 365 Collaboration ServicesIdentity ServicesOn-Premises InfrastructureHosting EnvironmentsService Recovery ActivitiesBackup VerificationTechnical Triage
Soft Skills
Effective CommunicationCollaboration Skills
Tools & Technologies
Microsoft TeamsExchange OnlineSharePoint OnlineEntra IDSQL Server
Industry Keywords
Operational SupportIncident EscalationOperational RunbooksStandard Operating ProceduresService Continuity
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Provide operational support for Microsoft 365 services, including Entra ID, Exchange Online, SharePoint Online, and Microsoft Teams
- Support on-premises enterprise infrastructure and hosting platforms
- Perform initial incident investigation, troubleshooting, and technical triage across collaboration, identity, and infrastructure services
- Coordinate incident escalation and resolution with Microsoft 365, SQL Server, and infrastructure specialists
- Execute established standard operating procedures (SOPs) and operational runbooks
- Support service recovery, backup verification, and restoration activities during incidents
- Provide operational coverage during staff absences, peak workloads, and resource shortages
- Maintain accurate incident records, operational documentation, and handover notes
- Work closely with cross-functional teams to ensure service continuity and effective incident resolution
Requirements
What you’ll need- Strong experience in enterprise IT operations, infrastructure support, or hybrid platform operations
- Working knowledge of Microsoft 365 collaboration and identity services
- Familiarity with on-premises enterprise infrastructure and hosting environments
- Strong incident management, troubleshooting, and escalation coordination skills
- Experience following operational procedures and supporting service recovery activities
- Ability to collaborate across technical teams and provide effective operational handovers