Technical Account Manager, LATAM

Frame Security

. Troubleshoot live issues, lead technical workshops, and break down technical roadblocks.

Posted 11/3/2026full-timeRemote • New York • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting live issues and leading technical workshops while effectively collaborating with Sales and Customer Success to maximize customer value. Proficient in identity management and SSO/SAML technologies, with strong bilingual communication skills to support diverse customer needs across Latin America.

Highest-signal resume keywords

Customer-Facing Technical Role ExperienceIdentity ManagementSSO/SAMLFluent in English and SpanishEnterprise IT Environments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical WorkshopsIdentity ManagementSSO/SAMLOktaEntra IDEmail InfrastructureSaaS ExperienceCybersecurity Experience

Soft Skills

Strong Written and Verbal CommunicationCollaborative SpiritSolutions-Oriented PresenceBias for ActionAbility to Navigate Ambiguity

Industry Keywords

Proof of ValueCustomer SuccessTechnical EvaluationsRevenue GoalsCustomer Retention

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Troubleshoot live issues, lead technical workshops, and break down technical roadblocks.
Design, configure, and support customer Proof of Value environments.
Navigate deployment requirements including identity, SSO, email infrastructure, and allowlisting.
Partner with Sales on technical evaluations and Proof of Value engagements.
Partner with Customer Success to ensure enterprise customers get maximum value from Frame.
Collaborate with Sales, Customer Success, Product, and Engineering from demo through renewal.
Turn recurring customer challenges into reusable documentation, playbooks, and insights for Product and Engineering.
Support prospects and customers across Latin America.
Contribute to revenue, customer renewal, expansion, and company revenue and retention goals.

Requirements

What you’ll need

2–5 years in a customer-facing technical role (Sales/Solutions Engineer, TAM, Customer Success Engineer, or similar).
Fluent in English and Spanish, with strong written and verbal communication skills in both languages and the ability to lead technical discussions, demos, troubleshooting sessions, and customer workshops in either language.
Hands-on experience with enterprise IT environments.
Experience with identity management, SSO/SAML, Okta, Entra ID, and domain/email infrastructure.
High comfort with ambiguity, quick learning, and troubleshooting live in front of customers.
Strong bias for action, collaborative spirit, and calm, solutions-oriented presence.
SaaS experience is a bonus; cybersecurity experience is nice-to-have, not required.
Ability to support prospects and customers across Latin America.

Benefits

Comp & perks

Medical, dental and vision insurance.
Monthly connectivity reimbursement.
Unlimited paid time off.
401(K) Retirement Savings Plan.
Meaningful equity.
Competitive salary.