Retail Process and Support Coordinator

Framebridge

. Monitor store and district compliance across KPI measures, customer satisfaction, and productivity standards .

Posted 10/12/2026full-timeRemote • United StatesMid-LevelSenior💰 $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills and a data-driven approach to monitor compliance and identify improvement opportunities in retail operations. Proficient in managing store systems and facilitating communication between stores and headquarters while ensuring adherence to policies and procedures.

Highest-signal resume keywords

Retail ExperienceData AnalysisGoogle WorkspaceMicrosoft OfficeOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

KPI MonitoringCompliance ReportingProcess ImprovementTask ManagementInventory Management

Soft Skills

Communication SkillsInterpersonal SkillsDetail-OrientedTime ManagementAdaptability

Tools & Technologies

Proprietary Store SystemsVendor-Supported SystemsSlackEmail

Industry Keywords

Customer SatisfactionProductivity StandardsOperational TrackersStore PoliciesProcurement

About the role

Key responsibilities & impact

Monitor store and district compliance across KPI measures, customer satisfaction, and productivity standards
Use data to surface trends, flag risks, and identify improvement opportunities
Administer and serve as subject matter expert for proprietary and vendor-supported store systems
Liaise between stores and HQ through direct messages, Slack, email, and surveys
Monitor task and compliance completion and generate recurring reports
Share reporting results with field leadership
Support store shuttle schedules, supply needs, procurement, and physical inventory movement with factory logistics teams
Execute store hours updates, monthly operational trackers, and recurring workflows
Assist with creating and maintaining Store Policies and Procedures
Report to the Director, Retail Processes and Operations

Requirements

What you’ll need

At least 3+ years of retail experience
Live in a market where you are local to a store location
Analytical and data-driven, with curiosity about performance trends and process improvement
Strong understanding of how systems work and intersect
Strong organizational and time-management skills
Excellent communication and interpersonal skills
Detail-oriented mindset focused on accuracy and quality
Proficiency in Google Workspace and/or Microsoft Office suite
Ability to adapt to changing priorities and work independently as well as part of a team

Benefits

Comp & perks

Full medical, dental, and vision benefits
Generous retirement program — 401(k) and employer-funded pension plan
Parental leave and return program
Flexible Time Off and paid holidays
Framebridge employee Free Frame codes and discounts
Short-term disability and Life/AD&D Insurance
Employee Assistance Program (EAP)
Ongoing learning and development opportunities
Commuter benefits
Pet insurance