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Benefit Navigator
Franciscan Missionaries of Our Lady Health System. Serve as a trusted resource for team members experiencing life events by providing guidance regarding benefit programs, leave options, and available resources .
About the role
Key responsibilities & impact- Serve as a trusted resource for team members experiencing life events by providing guidance regarding benefit programs, leave options, and available resources
- Advise team members on eligibility requirements, enrollment actions, required documentation, and applicable timelines
- Educate team members on the impact of leave on benefits, payroll deductions, arrears, and return-to-work requirements
- Manage and resolve routine and moderately complex benefits and leave inquiries
- Collaborate with Benefits Analysts, Leave Specialists, and other subject matter experts
- Maintain thorough, accurate, and compliant case documentation in designated systems
- Prepare and deliver clear, empathetic communications
- Interpret and explain benefit and leave policies, eligibility provisions, and program requirements
- Guide team members and leaders to systems, tools, self-service capabilities, job aids, FAQs, and educational materials
- Assist in developing and maintaining job aids, FAQs, reference materials, and educational content
- Deliver foundational education on benefits administration and leave procedures
- Partner with askHR, Benefits, Leave Administration, Employee Health, Payroll, and external vendors
- Contribute to process improvement initiatives and cross-functional projects
Requirements
What you’ll need- 3 years of HR, Benefits, Leave and Customer Service experience
- Bachelor's Degree required