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HR Performance Center Representative
Franciscan Missionaries of Our Lady Health System. Provide customer service by answering incoming phone calls according to protocol and service standards .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing customer service and support throughout the employee life cycle, including onboarding and HRIS navigation. Proficient in resolving HR and benefits issues while maintaining accurate documentation and records.
Highest-signal resume keywords
3 Years Of HR ExperienceHRIS NavigationCustomer Service SkillsProblem Solving SkillsMultitasking Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HRISCase Management SoftwareBenefits DocumentationEmployee Life Cycle SupportOnboarding
Soft Skills
Excellent Oral CommunicationExcellent Written CommunicationStrong Customer Service Skills
Certifications & Qualifications
High School Diploma
Industry Keywords
Human ResourcesEmployee SupportPolicy ReferenceTeam MeetingsHR Projects
About the role
Key responsibilities & impact- Provide customer service by answering incoming phone calls according to protocol and service standards
- Respond to cases through case management software and web chat, and make outbound calls as assigned
- Assist managers and employees with time-sensitive requests, including HRIS (Lawson) navigation
- Provide first-level assistance with HRIS self-service tools
- Support employees and managers throughout the employee life cycle, including onboarding, job changes, and retirement
- Provide references to company policies and procedures
- Refer situations requiring specific attention to appropriate resources or HR Centers of Excellence
- Investigate and resolve first-level Human Resources and benefits issues
- Prioritize and resolve issues to support customer satisfaction
- Finalize and communicate decisions within applicable policy or plan-document time frames
- Maintain accurate and timely HR and benefits documentation and records in designated databases
- Participate in team meetings and training sessions
- Assist with assigned HR projects
Requirements
What you’ll need- 3 years of HR Experience
- High School Diploma
- Excellent oral and written communication skills
- Strong customer service skills
- Excellent problem solving skills
- Multitasking skills