Patient Access Representative – Patient Scheduling

Franciscan Missionaries of Our Lady Health System

. Register patients accurately in the EMR/Epic system .

Posted 11/9/2026full-timeBaton Rouge • Louisiana • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient registration and billing processes, including EMR/Epic system usage, insurance verification, and financial responsibility management. Exhibits strong customer service skills and the ability to coordinate effectively with healthcare professionals and patients.

Highest-signal resume keywords

EMR/Epic System ProficiencyInsurance VerificationPatient RegistrationCustomer Service SkillsCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationInsurance VerificationBilling ProceduresPayment ProcessingClaim ResearchDiagnosis and Procedure CodesFinancial Responsibility ManagementMulti-taskingComputer LiteracyCash Management

Soft Skills

Professional DemeanorExcellent Customer Service SkillsCritical ThinkingAbility to Multi-task

Tools & Technologies

MyChartEMR SystemEpic

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

HealthcarePatient CareBillingInsuranceReferral Coordination

About the role

Key responsibilities & impact

Register patients accurately in the EMR/Epic system
Validate patient and insurance information
Verify insurance coverage and collect required payments
Advise patients about collection and billing procedures, anticipated charges, liabilities, and payment responsibilities
Welcome and assist patients and families, answer questions, and inform patients of rights and Advance Directives upon request
Monitor patient schedules and clinic flow; schedule and reschedule appointments
Review accounts, determine financial responsibility, arrange payment plans, collect outstanding balances, and reconcile daily cash
Assist patients with government and community healthcare resources
Coordinate referrals with physicians, nurse practitioners, and nursing staff according to payor requirements
Facilitate access to MyChart and other patient information
Update patient records, enter patient charges, process referral documentation, and file charts
Research claim edits, denials, billing discrepancies, diagnosis and procedure codes, and resolve discrepancies within stated timelines
Key charges, process batches, and prepare bank/deposit summaries
Maintain knowledge of health plans, co-pays, deductibles, and co-insurance
Manage cash securely and meet site collection goals
Provide backup support, assist with clinic and health-system initiatives, and provide training/orientation when assigned

Requirements

What you’ll need

6 months experience in a customer service/front desk role or graduation from a front office/medical office program; a bachelor's degree may substitute for experience
High School Diploma or Equivalent
Professional demeanor
Excellent customer service skills
Ability to multi-task
Critical thinking
Demonstrated computer literacy
Ability to learn and demonstrate proficiency in Epic during the introductory period