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Patient Access Representative – Patient Scheduling
Franciscan Missionaries of Our Lady Health System. Register patients accurately in the EMR/Epic system .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient registration and billing processes, including experience with EMR/Epic systems. Possesses strong customer service skills and the ability to manage patient flow and schedules effectively.
Highest-signal resume keywords
EMR/Epic System ProficiencyPatient RegistrationCustomer Service SkillsCritical ThinkingMulti-Tasking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient RegistrationBilling ProceduresInsurance VerificationData EntryPayment ProcessingClaim ResearchDiagnosis CodingAppointment SchedulingFinancial Responsibility AssessmentRecord Keeping
Soft Skills
Professional DemeanorExcellent CommunicationProblem SolvingInterpersonal SkillsAdaptability
Tools & Technologies
MyChartEpic System
Certifications & Qualifications
High School Diploma or EquivalentBachelor's Degree (if applicable)
Industry Keywords
HealthcarePatient Flow ManagementInsurance InformationAdvance DirectivesCommunity Healthcare Resources
About the role
Key responsibilities & impact- Register patients accurately in the EMR/Epic system
- Validate patient and insurance information
- Advise patients about collection and billing procedures, anticipated charges, liabilities, and payment responsibilities
- Welcome and assist patients and families and address questions and concerns
- Inform patients of their rights and Advance Directives upon request
- Monitor patient schedules and manage patient flow
- Review accounts, determine financial responsibility, arrange payment plans, and collect payments
- Assist patients with government and community healthcare resources
- Coordinate referrals with physicians, nurse practitioners, and nursing staff according to payor requirements
- Facilitate access to patient information, including MyChart
- Update patient records and enter patient charges
- Schedule and reschedule appointments
- Perform clerical duties, including answering calls, retrieving medical records, recording data, typing memorandums, and filing charts
- Research claim edits and denials and resolve discrepancies within 2 days
- Research billing information and resolve discrepancies within 2 days
- Key charges, process batches daily, and prepare bank/deposit summaries
- Review diagnosis and procedure codes and enter data at point of service
- Verify and collect patient payments, reconcile account balances and daily cash funds, and manage cash securely
- Maintain knowledge of health plans, co-pays, deductibles, and co-insurance
- Meet site collection goals
- Provide backup support, support operational improvement initiatives, and provide training or orientation when assigned
Requirements
What you’ll need- 6 months experience in a customer service/front desk role or graduation from a front office/medical office program
- Bachelor's degree may substitute for experience
- High School Diploma or Equivalent
- Professional demeanor
- Excellent customer service skills
- Ability to multi-task
- Critical thinking
- Demonstrated computer literacy
- Ability to learn and demonstrate proficiency in Epic during the introductory period