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Patient Access Representative – Patient Scheduling
Franciscan Missionaries of Our Lady Health System. Register patients accurately in Epic/EMR and validate patient and insurance information .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Proficient in patient registration and billing processes, with strong capabilities in managing patient information and coordinating referrals. Demonstrates excellent customer service and critical thinking skills in a fast-paced healthcare environment.
Highest-signal resume keywords
Epic ProficiencyPatient RegistrationBilling ProceduresCustomer Service SkillsCritical Thinking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient RegistrationBilling ProceduresInsurance VerificationPayment ProcessingMedical Record ManagementAppointment SchedulingClaim ResearchFinancial Responsibility AssessmentReferral CoordinationCharge Entry
Soft Skills
Professional DemeanorMulti-taskingCommunication Skills
Tools & Technologies
EpicMyChart
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
HealthcarePatient FlowCommunity ResourcesAdvance DirectivesOperational Improvement
About the role
Key responsibilities & impact- Register patients accurately in Epic/EMR and validate patient and insurance information
- Advise patients about collection and billing procedures, anticipated charges, liability, and payment responsibilities
- Welcome patients and address questions and concerns
- Inform patients of their rights and Advance Directives upon request
- Monitor patient schedules and clinic patient flow; schedule and reschedule appointments
- Review accounts, determine financial responsibility, arrange payment plans, and collect patient payments
- Assist patients with government and community healthcare resources
- Coordinate referrals with physicians, nurse practitioners, and nursing staff according to payor requirements
- Facilitate access to MyChart and other patient information
- Update patient records, enter charges, process referral documentation, retrieve medical records, and file charts
- Research claim edits, denials, billing discrepancies, diagnosis and procedure codes, and resolve discrepancies within stated timelines
- Key charges, process batches, prepare deposit summaries, reconcile cash, and meet site collection goals
- Act as clinic backup, support operational improvement initiatives, and provide training/orientation when assigned
Requirements
What you’ll need- High School Diploma or Equivalent
- 6 months experience in a customer service/front desk role or graduation from a front office/medical office program; a Bachelor's degree may substitute for experience
- Professional demeanor
- Excellent customer service skills
- Ability to multi-task
- Critical thinking
- Demonstrated computer literacy
- Ability to learn and demonstrate proficiency in Epic during the introductory period