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Patient Access Representative – Patient Scheduling
Franciscan Missionaries of Our Lady Health System. Register patients accurately in Epic and validate patient information .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Proficient in patient registration and billing processes, with a strong understanding of insurance verification and financial responsibility. Demonstrates excellent customer service and communication skills while managing patient flow and coordinating referrals in a healthcare setting.
Highest-signal resume keywords
Epic ProficiencyInsurance VerificationPatient RegistrationCustomer Service SkillsCritical Thinking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient RegistrationInsurance VerificationBilling ProceduresData EntryPayment ProcessingAppointment SchedulingClaim ResearchFinancial Responsibility AssessmentMedical Record ManagementMulti-tasking
Soft Skills
Professional DemeanorExcellent CommunicationCustomer Service OrientationProblem SolvingAdaptability
Tools & Technologies
EpicMyChart
Certifications & Qualifications
High School Diploma or EquivalentBachelor's Degree (if applicable)
Industry Keywords
HealthcarePatient Flow ManagementFinancial ResponsibilityAdvance DirectivesCommunity Healthcare Resources
About the role
Key responsibilities & impact- Register patients accurately in Epic and validate patient information
- Verify insurance coverage and collect required patient payments
- Advise patients about collection and billing procedures, anticipated charges, liability, and payment responsibilities
- Welcome patients and families and address questions and concerns
- Inform patients of their rights and Advance Directives upon request
- Monitor patient schedules and manage patient flow through the clinic
- Review accounts, determine financial responsibility, and arrange payment plans
- Assist patients with government and community healthcare resources
- Coordinate referrals with physicians, nurse practitioners, and nursing staff according to payer requirements
- Facilitate access to patient information, including MyChart
- Update patient records and enter patient charges
- Schedule and reschedule appointments
- Perform clerical duties, including answering calls, retrieving medical records, recording data, and typing memoranda
- File patient charts and referral documentation
- Research claim edits and denials and resolve discrepancies within two days
- Research billing information and resolve discrepancies within two days of receipt
- Key charges, process batches daily, and prepare bank/deposit summaries
- Review diagnosis and procedure codes and enter data at point of service
- Verify and collect patient payments, reconcile account balances and daily cash funds, and manage cash securely
- Maintain knowledge of health plans, including co-pays, deductibles, and co-insurance
- Meet site collection goals
- Provide clinic backup, support operational improvement initiatives, and provide training or orientation when assigned
Requirements
What you’ll need- 6 months experience in a customer service/front desk role or graduation from a front office/medical office program
- Bachelor's degree may substitute for experience
- High School Diploma or Equivalent
- Professional demeanor
- Excellent customer service skills
- Ability to multi-task
- Critical thinking
- Demonstrated computer literacy
- Ability to learn and demonstrate proficiency in Epic during the introductory period