Patient Account Representative 4 – Hospital

Franciscan Missionaries of Our Lady Health System

. Perform billing, collections, payment processing and customer service tasks in the Business Office .

Posted 10/13/2026full-timeRemote • Louisiana • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Revenue Cycle Management, including billing, collections, and payment processing, while maintaining compliance with regulations and improving processes. Proficient in utilizing the EPIC system and resolving complex account issues through critical thinking and collaboration.

Highest-signal resume keywords

Revenue Cycle ManagementEPIC System ProficiencyICD-9/10, CPT, HCPCS Coding KnowledgeCustomer Service ExcellenceProcess Improvement Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BillingCollectionsPayment ProcessingAccount ReconciliationRoot Cause AnalysisRegulatory ComplianceClaims ManagementWorkflow OptimizationData AnalysisFinancial Reporting

Soft Skills

Critical ThinkingProblem-SolvingTeamworkCommunicationInterpersonal Skills

Certifications & Qualifications

Billing CertificationMedical Office CertificationCoding CertificationAccounting Certification

Industry Keywords

Revenue CycleHospital Business OfficeManaged CareExplanations of BenefitsFMOLHS Policies

About the role

Key responsibilities & impact

Perform billing, collections, payment processing and customer service tasks in the Business Office
Review and update patient accounts in the EPIC system
Coordinate with patients, coworkers, external agencies, managed care companies, Payor Relations and vendors
Resolve account, payment, reimbursement, contract and credit-balance issues
Evaluate root causes, identify trends and escalate issues for process improvement
Maintain expertise in regulations, processes and policies through training and daily application
Meet production and quality requirements for accounts receivable, claim counts and past-due accounts
Respond to customer, coworker and management requests promptly and professionally
Participate in internal and external meetings as a department representative
Serve as a subject matter expert and provide training or shadowing support to new team members
Identify system and process improvements and update workflows
Lead special projects and updates

Requirements

What you’ll need

8 years experience in Revenue Cycle / Hospital Business Office programs (Customer Service, Billing, Follow-up) or equivalent industry experience
Related certification program in areas such as billing, medical office, coding and accounting can be substituted for 1 year of experience
Bachelor's Degree can substitute for 4 years of experience; Associate's Degree can substitute for 2 years of experience
High School diploma or equivalent
Knowledge of ICD-9/10, CPT and HCPCS coding
Critical thinking and problem-solving skills for resolving accounts
Understanding of explanations of benefits from managed care companies and applicable regulations
Ability to demonstrate teamwork and cooperation and comply with FMOLHS policies, procedures and core values
Communication, interpersonal and collaboration skills