Patient Account Representative, Level 3 – Hospital

Franciscan Missionaries of Our Lady Health System

. Act as a liaison to review and resolve complex Patient Accounts issues.

Posted 11/10/2026full-timeBaton Rouge • Louisiana • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Patient Accounts management, including billing, collections, and compliance with insurance reimbursement procedures. Proficient in training and leading teams while effectively resolving complex account issues.

Highest-signal resume keywords

Patient Accounts ManagementICD-10, CPT, HCPCS CodingBilling and Collection ProceduresTeam LeadershipCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BillingCollectionsAccounts Receivable ManagementRevenue Cycle ManagementFinancial Reporting

Soft Skills

CommunicationProblem-SolvingTeam CollaborationTraining and Mentoring

Certifications & Qualifications

LPNRN

Industry Keywords

Patient AccountsInsurance PayerThird-Party ApprovalsPayment CyclesExplanation of Benefits

About the role

Key responsibilities & impact

Act as a liaison to review and resolve complex Patient Accounts issues.
Perform customer service, posting, billing and/or collection processes for Patient Accounts.
Provide support and act as a team lead over patient charge posting, billing, and collection operations.
Assist with work-related problems and patient account inquiries.
Provide training and orientation for assigned employees.
Communicate departmental policies and procedures.
Allocate tasks and monitor departmental work schedules and duty assignments.
Monitor controls for submission, billing, payment cycles, third-party approvals, billing, and collection of overdue accounts.
Answer patient, co-worker, and employee inquiries regarding patient accounts.
Follow up on unpaid claims with intermediaries or insurance carriers.
Prepare lists of past-due accounts for collection.
Work with insurance companies on provider contract agreements and patient-account adjustments.
Ensure billing and collection procedures and accounts-receivable records comply with established policies.
Monitor accounts receivable and cash receipt functions.
Keep current on governmental third-party and private insurance payer reimbursement billing procedures.
Perform other duties as assigned or requested.

Requirements

What you’ll need

Must have 3 yrs experience of relevant experience; Bachelor's Degree substitutes 2 yrs exp.
Associate's Degree, trade school, or certification substitutes 1 yr exp.
Relevant experience may include LPN, RN, Revenue Cycle, Accounting, Bookkeeping, Business, Billing, Coding or call center environments.
High School or equivalent
Knowledge of ICD-10, CPT and HCPCS coding
Ability to read and understand third party payer explanation of benefits

Benefits

Comp & perks

Participation in staff educational programs
Approved continuing education courses
Specialized skill training programs