Patient Account Representative, Level 4 - Hospital

Franciscan Missionaries of Our Lady Health System

. Perform billing, collections, payment processing, and customer service tasks .

Posted 9/18/2026full-timeBaton Rouge • Louisiana • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Revenue Cycle Management, including billing, collections, and payment processing, while maintaining compliance with regulations and policies. Proficient in identifying account issues and implementing process improvements to enhance customer satisfaction and operational efficiency.

Highest-signal resume keywords

Revenue Cycle ManagementICD-9/10, CPT, HCPCS CodingCustomer ServiceCritical ThinkingProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BillingCollectionsPayment ProcessingPatient Account ManagementContract KnowledgeRoot Cause AnalysisTransactional UpdatesWorkflow CreationRegulatory ComplianceAccounts Receivable Management

Soft Skills

CommunicationInterpersonal SkillsTeamworkProblem-SolvingCollaboration

Certifications & Qualifications

Billing CertificationMedical Office CertificationCoding CertificationAccounting Certification

Industry Keywords

Revenue CycleHospital Business OfficeManaged CareExplanations of BenefitsFMOLHS Policies

About the role

Key responsibilities & impact

Perform billing, collections, payment processing, and customer service tasks
Review and update patient accounts, including ownership, notes, balances, and next steps
Apply contract knowledge and expertise to drive revenue
Investigate root causes and resolve account issues to maximize revenue, minimize write-offs, and maintain customer satisfaction
Complete transactional updates and complex scenarios independently, collaborating with internal departments and external entities
Identify account issue patterns and trends and escalate root causes for improvement
Maintain subject matter expertise on regulations, processes, and policies through training and daily application
Meet production and quality requirements related to accounts receivable, claim counts, and past-due balances
Respond to customer, coworker, and management requests promptly and professionally
Participate in internal and external meetings as a department representative
Serve as a subject matter expert and provide training or shadowing support to new team members
Identify system and process improvements and communicate issues to appropriate owners
Collaborate with Payor Relations and vendors on contract, payment, and reimbursement issues
Create and update workflows to drive process improvements
Lead special projects and updates

Requirements

What you’ll need

8 years experience in Revenue Cycle / Hospital Business Office programs (Customer Service, Billing, Follow-up) or equivalent industry experience
Related certification program in billing, medical office, coding, or accounting can substitute for 1 year of experience
Bachelor's Degree can substitute for 4 years of experience; Associate's Degree can substitute for 2 years of experience
High School diploma or equivalent
Knowledge of ICD-9/10, CPT, and HCPCS coding
Critical thinking and problem-solving skills for resolving accounts
Understanding of explanations of benefits from managed care companies and applicable regulations
Teamwork and willingness to cooperate with and support others
Compliance with FMOLHS policies, procedures, and core values
Communication, interpersonal, and collaboration skills