Patient Service Center Performance Coordinator – Patient Scheduling

Franciscan Missionaries of Our Lady Health System

. Monitor and improve Patient Service Center processes .

Posted 9/25/2026full-timeBaton Rouge • Louisiana • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in process improvement and performance metrics within a healthcare environment, with strong capabilities in data analysis, customer service, and team mentorship.

Highest-signal resume keywords

Process ImprovementData AnalysisCustomer ServiceMentoring StaffHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data ManipulationExcelMetrics TrackingDocumentation StandardsTechnical Troubleshooting

Soft Skills

Organizational SkillsOral CommunicationWritten CommunicationCritical ThinkingMulti-tasking

Tools & Technologies

MS OfficeWeb-based ApplicationsCustom ApplicationsShared Database

Industry Keywords

Patient Service CenterService-level ComplianceEnd-user SupportData SecurityHealthcare

About the role

Key responsibilities & impact

Monitor and improve Patient Service Center processes
Track assigned metrics using custom applications or tools
Research, report findings, and make recommendations on process improvement, service-level compliance, and metrics data
Collaborate with departments and leaders to research issues, improve services, and develop or change processes
Complete daily reports and compile data for leadership review
Mentor and train PSC staff members and leaders
Develop and comply with standards for documentation, end-user instructions, computer deployment, ticket logging, and monitoring
Prepare departmental performance metrics, review trends, provide coaching and feedback, and escalate issues when needed
Monitor and upload metrics to the shared database
Participate in developing and implementing data-driven performance improvement processes
Ensure security, integrity, and privacy of FMOLHS data
Provide end-user support services for employees and customers
Troubleshoot, document, log, escalate, and follow up on technical issues
Assume other team members' roles as necessary to maintain acceptable service levels
Perform other duties and special projects as assigned

Requirements

What you’ll need

4 years experience in Customer Service with at least 2 years Healthcare experience; a Bachelor's Degree substitutes 4 years experience
High School Graduate or equivalent
Intermediate level Excel experience and data manipulation
Strong organizational skills
Professional demeanor
Oral and written communication skills
Ability to multi-task
Critical thinking skills
Experience supporting MS Office, web-based applications, and remote users