Training Specialist, Utilization Management

Franciscan Missionaries of Our Lady Health System

. Develop, provide, and maintain training programs for new non-clinical employees and Epic training within Utilization Management .

Posted 10/6/2026full-timeBaton Rouge • Louisiana • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and maintaining training programs for non-clinical employees, with a strong focus on Epic training and Utilization Management workflows. Proficient in analyzing training needs, creating educational resources, and evaluating training effectiveness to ensure compliance with Medicare, Medicaid, and commercial payer requirements.

Highest-signal resume keywords

Epic CertificationTraining Program DevelopmentHealthcare AdministrationUtilization Management WorkflowsCompetency Testing

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Training Curriculum DevelopmentEducational Resource CreationWorkflow AnalysisPayer Portal AccessProductivity Tool UtilizationTraining Needs AnalysisQuality AssessmentCompetency Metrics MonitoringOnboarding TrainingContinuing Education

Soft Skills

CollaborationProblem-SolvingCommunicationLeadershipAdaptability

Certifications & Qualifications

Epic Certification

Industry Keywords

MedicareMedicaidHealthcareRegulatory StandardsMedical Necessity CriteriaUtilization ManagementQuality Assessment ProcessTraining DocumentationOperational TrainingKnowledge Gaps

About the role

Key responsibilities & impact

Develop, provide, and maintain training programs for new non-clinical employees and Epic training within Utilization Management
Create standardized training curricula, learning pathways, educational resources, and job aids
Analyze training needs and develop, update, and deliver training, retraining, and educational resources
Evaluate workflows, work queue management, payer portal access and usage, training assignments, and productivity tool utilization
Collaborate with UM leadership and staff to resolve training issues, knowledge gaps, and re-education requirements
Create and maintain training materials and documentation for onboarding, continuing education, and operational training
Maintain training schedules and conduct baseline, post-training, and new-hire competency testing
Provide education on Medicare, Medicaid, commercial payer requirements, medical necessity criteria, regulatory standards, organizational policies, and Utilization Management workflows
Monitor and analyze quality, productivity, training, and competency metrics
Participate in the monthly Utilization Management Quality Assessment process
Review quality assessment findings, audit results, and training needs with Central Utilization Management Leadership and implement improvement initiatives

Requirements

What you’ll need

1 year of teaching/training experience
Bachelor’s degree in healthcare administration, Health Information Management, Business Administration, Education, or related field
An Epic certification with 5 years of healthcare experience can substitute for the degree