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Customer Care Center Representative, Dispatch Coordinator
Franke Group. Scheduling and coordinating technician assignments .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in scheduling and coordinating technician assignments while providing exceptional customer support. Proficient in using SAP ERP systems for documentation and committed to continuous development of cross-functional skills.
Highest-signal resume keywords
Technical Customer Support ExperienceSAP ERP System ProficiencyDispatching KnowledgeStrong Service OrientationExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SchedulingCoordinating AssignmentsDocumenting CallsCross-Functional Expertise
Soft Skills
Customer FocusTeam Spirit
Tools & Technologies
SAP ERP System
Certifications & Qualifications
Commercial TrainingBusiness Administration Training
Industry Keywords
Technical SupportCustomer Satisfaction
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Scheduling and coordinating technician assignments
- Supporting technicians in their day-to-day work
- Providing personalized advice to ensure complete customer satisfaction
- Handling technical customer inquiries
- Documenting calls in the SAP ERP system
- Continuously developing cross-functional expertise
Requirements
What you’ll need- Completed commercial or business administration training
- Experience in (technical) customer support; career starters are also welcome
- Knowledge of dispatching is an advantage
- Strong service and customer focus
- Team spirit and excellent communication skills
- Experience using ERP systems (SAP) to document calls
Benefits
Comp & perks- Flexible working hours and the option to work from home two days per week
- Work from Anywhere for up to four weeks per year
- FIT@FRANKE health management program
- Free charging for private electric vehicles at the Grünsfeld site
- 30 days of annual leave and a 13th-month salary
- Full access to LinkedIn Learning, including dedicated learning time
- Air-conditioned, newly renovated, ergonomically furnished offices
- Corporate Benefits
- Company bike leasing (JobRad)
- Company events