Client Engagement Coordinator

FranklinCovey

. Support Sales Executives throughout the client lifecycle .

Posted 10/14/2026full-timeRemote • United StatesMid-LevelSenior💰 $48,000 - $61,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong account management and customer service skills, ensuring timely and accurate order fulfillment while maintaining compliance with company policies. Proficient in managing multiple projects and fostering relationships to support sales executives throughout the client lifecycle.

Highest-signal resume keywords

Account ManagementCustomer ServiceProject SupportSalesforce.com ProficiencyMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order FulfillmentInvoicing ManagementRevenue RecognitionContract GenerationData Forecasting

Soft Skills

Organizational SkillsProblem-Solving SkillsInterpersonal AbilitiesProactive Self-Starter

Tools & Technologies

Salesforce.comMicrosoft AX Dynamics

Industry Keywords

Client LifecycleCustomer ExperienceRevenue Workload GoalsComplianceFacilitator Relationships

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Support Sales Executives throughout the client lifecycle
Provide support and account management with a focus on timeliness, accuracy, and quality
Manage internal systems and order fulfillment
Deliver exceptional customer service to meet client needs and keep the business on track
Support established revenue workload goals and key metrics aligned to company monthly thresholds
Ensure a smooth customer experience from contracting through completion of the client lifecycle
Oversee order fulfillment and management of domestic and international implementations
Process client orders accurately and promptly for subscriptions, products, services, and custom programs
Foster relationships with facilitators, managing certifications, orders, and promotions
Use pipeline reports to support opportunity-stage and date changes for forecasting accuracy
Generate standard agreements and coordinate inquiries with legal and custom solutions teams
Ensure compliance with company policies, revenue recognition, and processes
Manage invoicing, credits, and payment portals
Develop proficiency in relevant software and tools

Requirements

What you’ll need

Bachelor’s degree in business, Finance, Communications, or related field, and/or minimum 3 years of project and/or sales support experience
Proactive self-starter with excellent organizational and problem-solving skills
Strong customer service and interpersonal abilities
Ability to manage multiple projects concurrently with excellence, and to manage realignment of accounts and workload seamlessly
Proficiency in Microsoft Office
Knowledge of Salesforce.com and Microsoft AX Dynamics

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
HSA
Employee stock purchasing program
401(k)
Paid time off
Holiday pay