Client Success Manager – Enterprise

FranklinCovey

. Onboard new clients and ensure a smooth transition and rapid time to first value .

Posted 10/14/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $118,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client onboarding, training, and talent development, with a strong focus on client engagement and subscription management. Proficient in utilizing data-driven insights to enhance client relationships and drive renewal and expansion opportunities.

Highest-signal resume keywords

Client OnboardingTraining Program FacilitationAccount ManagementCustomer Success CertificationSalesforce Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training DevelopmentProject ManagementData AnalysisAdult Learning MethodologiesSubscription Management

Soft Skills

Excellent CommunicationInfluencing SkillsClient-Centric ApproachPresentation SkillsRelationship Building

Tools & Technologies

ZoomMicrosoft TeamsPowerPointOutlookSharePoint

Certifications & Qualifications

Customer Success CertificationCoaching Certification

Industry Keywords

FranklinCovey ContentCorporate TrainingTalent DevelopmentClient EngagementSubscription Environment

About the role

Key responsibilities & impact

Onboard new clients and ensure a smooth transition and rapid time to first value
Provide orientation to All Access Pass subscription elements
Conduct discovery to confirm desired results and understand the learning environment, learner profile, and program timeline
Align content, technology, and services and outline implementation strategies
Provide training, tools, templates, and guidance to support client launch and learner engagement
Build strong client relationships focused on driving results and demonstrating value
Conduct regular business reviews, review performance metrics, gather feedback, and identify utilization and expansion opportunities
Facilitate discovery and solutioning for new or additional learning programs and learner populations
Serve as a strategic thought partner and share best practices
Coordinate with sales, services, product, and technical support teams to advocate for client needs and resolve issues
Influence renewal and expansion opportunities by demonstrating subscription value and identifying upsell/cross-sell opportunities
Monitor client health and engagement and proactively address potential issues
Support task-force work developing client and learner engagement tools, templates, and processes
Represent the client perspective in product-development prioritization
Track subscription revenue retention, services attachment, client-goal achievement, defined goals, progress toward outcomes, client health metrics, and adherence to the client engagement process

Requirements

What you’ll need

5+ years of experience in training and talent development at organization or division level
2+ years in a client-facing consulting role with executive/senior leaders and/or multiple stakeholders/workstreams
2+ years of account or project/program management experience
Excellent communication and presentation skills
Ability to influence renewal and expansion opportunities by identifying, validating, and positioning expansion of subscription or service sales
Ability to deliver effective presentations virtually and in person
Proficiency with Zoom, Teams, PowerPoint, and Outlook
Ability to work in a data- and AI-enabled environment
Ability to manage multiple strategic and tactical projects and priorities simultaneously
Client-centric approach and passion for exceptional service and support
Knowledge of FranklinCovey content
Experience facilitating training programs in a corporate setting
Familiarity with adult learning methodologies
Experience working in a subscription environment
Certification in Customer Success (e.g., CCSM) or related field
Experience using Salesforce or other CRM software and SharePoint
FranklinCovey client administrator or facilitator experience
Organizational development/HR experience or credentials
Coaching or consulting experience or certification
Leadership experience
Sales or Customer Success Manager experience

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Health Savings Account (HSA)
Employee stock purchasing program
401(k)
Paid time off
Holiday pay
Occasional travel for client and internal meetings, fewer than 6 times per year