Client Success Manager – Major

FranklinCovey

. Onboard new clients and ensure a smooth transition and rapid time to first value .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $84,000 - $93,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client onboarding, engagement, and relationship management, with a strong focus on delivering measurable value and facilitating effective training programs. Proficient in managing diverse client portfolios and utilizing tools to enhance client success in a subscription-based environment.

Highest-signal resume keywords

Client OnboardingStakeholder EngagementTraining Program CoordinationAccount ManagementCustomer Success Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training and Talent DevelopmentProject ManagementSubscription Environment ExperienceAdult Learning MethodologiesPerformance Metrics Evaluation

Soft Skills

Excellent Communication SkillsInfluencing StakeholdersClient-Centric ApproachPresentation SkillsRelationship Building

Tools & Technologies

SalesforceZoomTeamsPowerPointOutlook

Certifications & Qualifications

Customer Success CertificationFranklinCovey Client Administrator

Industry Keywords

Corporate Training ProgramsClient Health MetricsSubscription Revenue RetentionLearning & DevelopmentBest Practices Sharing

About the role

Key responsibilities & impact

Onboard new clients and ensure a smooth transition and rapid time to first value
Orient clients to All Access Pass subscription elements
Conduct discovery to understand desired results, learning environment, learner profile, and program timeline
Align content, technology, and services with client needs and define implementation strategies
Provide training, tools, templates, and guidance to support client launch and learner engagement
Build client relationships focused on driving results and demonstrating value
Manage a diverse, high-volume client portfolio and calibrate engagement based on client health, growth potential, stakeholder influence, priorities, and resources
Create and deliver scalable 1:Many client enablement, best-practice sharing, and targeted communication strategies
Provide tailored 1:1 support when client opportunity or risk warrants deeper engagement
Conduct business reviews, evaluate performance metrics, gather feedback, and identify subscription utilization and expansion opportunities
Facilitate discovery and solutioning for new or additional learning programs and learner populations
Serve as a strategic thought partner and proactively share best practices
Coordinate with sales, services, product, and technical support teams to resolve client issues
Guide Major Market Accounts toward practical, scalable solutions and promote centerline deployment
Influence renewal and expansion opportunities, including upsell and cross-sell opportunities
Monitor client health and engagement and proactively address potential issues
Support task-force work developing client and learner engagement tools, templates, and processes
Represent client perspectives in product development prioritization
Track subscription revenue retention, services delivery, client health metrics, and adherence to client engagement processes

Requirements

What you’ll need

Bachelor’s degree
3+ years of experience in training and talent development at organization or division level
1+ years in a client-facing consulting role with executive/senior leaders and/or multiple stakeholders/workstreams
1+ years of account or project/program management experience
Excellent communication and presentation skills
Ability to engage and influence stakeholders at all levels
Ability to influence renewal and expansion opportunities by demonstrating measurable client value
Ability to deliver effective presentations virtually and in person
Proficiency with Zoom, Teams, PowerPoint, and Outlook
Ability to manage multiple strategic and tactical projects and priorities simultaneously
Client-centric approach and commitment to exceptional service and support
Knowledge of FranklinCovey content
Experience coordinating corporate training programs
Familiarity with adult learning methodologies
Experience working in a subscription environment
Certification in Customer Success (e.g., CCSM) or related field
Experience using Salesforce or other CRM software and SharePoint
FranklinCovey client administrator or facilitator experience
HR and/or Learning & Development experience or credentials
Sales or Customer Success Manager experience

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
HSA
Employee stock purchasing program
401(k)
Paid time off
Holiday pay
Occasional travel for client and internal meetings, fewer than 6 times per year