Order Fulfillment Associate

FranklinCovey

. Claim and resolve standard, well-defined Cases from the Order Fulfillment queue within SLA .

Posted 10/9/2026full-timeRemote • United StatesJuniorMid-Level💰 $17 - $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing order fulfillment processes, including case resolution, invoicing, and scheduling, while effectively utilizing Salesforce and Excel for tracking and reporting. Strong communication skills are essential for liaising with clients and requesters to ensure timely and accurate delivery of services.

Highest-signal resume keywords

Salesforce Case ManagementInvoicing and Credit ProcessingDatabase Data EntryExcel ProficiencyCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order FulfillmentCase ResolutionInvoicingSchedulingData Entry

Soft Skills

Excellent CommunicationProblem-Solving

Tools & Technologies

SalesforceMicrosoft OfficeMicrosoft AX DynamicsLIM Online

Industry Keywords

Client OperationsRevenue RecognitionSLA Management

About the role

Key responsibilities & impact

Claim and resolve standard, well-defined Cases from the Order Fulfillment queue within SLA
Manage routine scheduling, shipping, and invoicing requests
Escalate complex, ambiguous, non-standard, or judgment-heavy requests to an Order Fulfillment Coordinator
Communicate with requesters and clients until assigned Cases are fully resolved
Coordinate accurate and timely delivery of materials for standard requests, including pre-work and promotional offerings
Process routine invoicing and credit requests
Submit and monitor invoices to payment portals where applicable
Use Salesforce Case reporting to track and prioritize assigned work
Stay current on company policy, revenue recognition requirements, and process changes

Requirements

What you’ll need

1+ years of experience in project support, sales support, customer service, or an equivalent client operations role
Strong computer skills
Experience with a CRM such as Salesforce
Database data entry experience
Excel experience
Excellent written and verbal communication
Proficiency in Salesforce Cases/Queues, LIM Online, Microsoft Office, and/or Microsoft AX Dynamics
Ability to distinguish when to escalate requests versus resolve them independently

Benefits

Comp & perks

Medical, dental, and vision insurance
HSA
Employee stock purchasing program
401(k)
Paid time off
Holiday pay