Product Operations Specialist

FranklinCovey

. Support the monthly release cycle end to end, including the calendar, internal and external release notes, publication and partner communications .

Posted 10/30/2026full-timeRemote • United StatesJuniorMid-Level💰 $77,000 - $101,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product operations and release management, with a strong focus on cross-functional coordination, customer-facing documentation, and localization workflows. Proficient in utilizing product and work-management tools to enhance operational efficiency and communication.

Highest-signal resume keywords

Product Operations ManagementRelease ManagementCustomer-Facing DocumentationLocalization ManagementCross-Functional Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product OperationsRelease ManagementDocumentation WritingLocalization ManagementAI Tool UtilizationReporting and Dashboard ToolsEnterprise Integration CoordinationOperational Process DevelopmentMetrics TrackingProcess Improvement

Soft Skills

Clear CommunicationCoaching TeammatesCross-Team CollaborationProblem SolvingStakeholder Engagement

Tools & Technologies

AsanaJiraZendeskProductBoardTransifexSmartlingPhrase

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

SaaSPlatform OrganizationEnterprise CustomersHRISSingle Sign-OnSCORM

About the role

Key responsibilities & impact

Support the monthly release cycle end to end, including the calendar, internal and external release notes, publication and partner communications
Uphold the launch readiness standard so support, customer success and field teams are prepared before releases ship
Coordinate course and content launches with the Content team, including readiness checks and help content
Track post-launch follow-through, confirm what shipped, capture outcomes and route follow-ups
Administer localization workflows, including translation platform administration, string approvals, translator onboarding and release timing across languages
Coordinate localized launches and announcements
Maintain the shared cross-team issue board through first review, prioritization, routing, investigation notes, escalation and board-health management
Contribute to customer-facing and internal product documentation; publish help articles ahead of launch and retire stale content
Serve as a first line of contact for support and customer success questions
Participate in recurring partner forums across support, customer success, sales, marketing, consultant and international administrator groups
Manage launch communications and question routing, turning recurring answers into documentation
Facilitate pre-launch enablement through sessions, walkthroughs and reference materials
Keep demonstration and training environments current and reliable
Contribute to product operations planning by proposing initiatives, documenting commitments, maintaining the portfolio and reporting progress
Support portfolio and backlog hygiene across product work-management tools
Establish and track operating metrics, maintain baseline data and summarize realized impact
Identify time-consuming processes, propose improvements and support implementation
Apply AI to routine work such as triage assistance, release-note and help-article drafts and recurring reporting; measure and report savings
Work daily with customer support, customer success, sales, marketing, content and localization teams
Report to the Senior Product Manager

Requirements

What you’ll need

Bachelor's degree or equivalent practical experience
2+ years in product operations, product support, release or program management, or a comparable cross-functional operations role in a software or platform organization
Experience writing customer-facing product documentation such as release notes or knowledge base articles
Ownership of a recurring release or launch process spanning multiple teams, including its communications
Fluency with product and work-management tooling (Asana, Jira, Zendesk, ProductBoard or equivalents)
Hands-on use of AI tools to automate recurring operational work, and judgment about what should not be automated
Localization or translation management (Transifex, Smartling, Phrase or equivalent)
Experience in a SaaS or platform company serving enterprise customers
Coordination-level experience with enterprise integrations such as HRIS, single sign-on or SCORM
Experience standing up a product operations function, or a new operational process, from scratch
Reporting and dashboard tools
Coaching teammates without formal management authority
Clear written and verbal communication with technical and non-technical audiences

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
HSA
Employee stock purchasing program
401(k)
Paid time off
Holiday pay
Occasional team or on-site planning travel (<10%)