Customer Experience Manager

Freebridge Community Housing

. Ensure accurate and timely recording and collection of service data against promises made to customers .

Posted 9/17/2026full-timeKing's Lynn • United KingdomMid-LevelSenior💰 £48,437 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates a strong commitment to delivering excellent customer service while effectively managing and inspiring diverse teams. Capable of implementing improvement plans and ensuring high standards in customer experience delivery.

Highest-signal resume keywords

Customer Service ManagementTeam LeadershipPerformance ImprovementCommunication SkillsStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

CollaborationProblem-SolvingProactive MindsetRelationship BuildingCoaching

Certifications & Qualifications

Full UK Driving Licence

Industry Keywords

Customer ExperienceQuality AssuranceContinuous ImprovementCustomer FeedbackOperational Delivery

About the role

Key responsibilities & impact

Ensure accurate and timely recording and collection of service data against promises made to customers
Use customer insight to inform understanding of the customer journey
Act as an ambassador for continuous improvement
Monitor services to identify weaknesses and development opportunities
Encourage continuous customer feedback
Oversee operational delivery of the customer experience plan
Manage resources to ensure customer experience services meet expected standards
Establish quality assurance mechanisms for the Customer Experience Team
Ensure consistent, high-standard services meeting the needs of customer groups
Embed fairness, transparency, dignity and respect within the team
Provide clear and accessible information about services, rights and responsibilities
Coach and inspire a high-performing customer experience team

Requirements

What you’ll need

A passion for delivering excellent customer service, with the ability to inspire others to do the same
Strong communication and collaboration skills, with a proven ability to build effective relationships and influence those around you
Experience managing diverse customer service teams, driving performance and engagement
A proactive, solutions-focused mindset, with the ability to identify root causes, resolve issues, and implement improvement plans that gain team buy-in
The ability to manage multiple priorities effectively, while building confidence and trust with colleagues and stakeholders
A clear commitment to continuous personal and professional development
A full UK driving licence and access to own vehicle

Benefits

Comp & perks

An Annual Salary of: £48,436.97
25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service
Access amazing deals through our Reward Gateway
6 months full pay for maternity leave
2 weeks full pay for paternity leave
Access physio and counselling services
Employee assistance programme
One day per year to volunteer for a cause you care about
Discounted membership at Alive Leisure
Great pension scheme with generous employer contributions (up to 12%)
Reasonable adjustments during the recruitment process
Accessibility tours for candidates