Repairs Planner – Part-time, FTC

Freebridge Community Housing

. Establish and maintain ongoing communication with operatives to monitor work progress .

Posted 10/10/2026contractKing's Lynn • United KingdomMid-LevelSenior💰 £31,433 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in property maintenance coordination, effective repairs delivery, and customer care, while efficiently managing schedules and resources. Proficient in analyzing technical data to enhance service delivery and maintain high standards of communication with stakeholders.

Highest-signal resume keywords

Property Maintenance CoordinationRepair PlanningMicrosoft ExcelCustomer CareOrganisational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Repair PlanningPerformance MonitoringData AnalysisJob Order ProcessingFault Diagnosis

Soft Skills

CommunicationTeam CollaborationProblem SolvingAdaptabilityTime Management

Tools & Technologies

Microsoft OutlookMicrosoft PackagesScheduling Software

Industry Keywords

Property MaintenanceService DeliveryCustomer Care StandardsTechnical Data Insights

About the role

Key responsibilities & impact

Establish and maintain ongoing communication with operatives to monitor work progress
Manage variations to schedules and appointments caused by unforeseen circumstances
Act as the first point of contact for operative absence reporting
Reschedule affected appointments and liaise with line managers regarding annual leave
Monitor and review performance delivery in real time
Adjust work diaries proactively to maximise available resources
Receive and assess property-related enquiries
Process requests into job orders, inspection visits or survey visits according to procedures
Diagnose repair faults accurately
Coordinate appointments and material supplies with customers, operatives and contractors
Reschedule repair works and keep tenants informed
Advance appointments where resources allow to minimise delays and disruption
Uphold high standards of customer care
Handle complaints and service failure issues professionally and promptly

Requirements

What you’ll need

Proven experience in property maintenance, repair planning or a similar coordination role
Solid understanding of effective repairs and maintenance delivery
Strong computer literacy
Excellent written and numerical skills
Ability to work accurately and efficiently across a range of systems
Working knowledge of Microsoft packages, particularly Outlook and Excel
Confidence learning new systems and software quickly
Experience working as part of a multi-disciplinary team
Experience collaborating with colleagues, contractors and stakeholders
Experience gathering, analysing and interpreting complex technical data
Ability to use technical data insights to inform decisions and improve service delivery
Exceptional organisational skills
Ability to prioritise a busy, reactive workload and manage competing demands and changing circumstances

Benefits

Comp & perks

25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service
Access to employee discounts through Reward Gateway
6 months full pay for maternity leave
2 weeks full pay for paternity leave
Physio and counselling services
Employee assistance programme
One day per year of charitable leave to volunteer
Discounted gym membership at Alive Leisure
Pension scheme with generous employer contributions up to 12%
Flexible working arrangements for 20 hours per week