Customer Service Specialist

Freedom Mortgage

. Provide customer support and specialized products through outbound and inbound customer calls .

Posted 10/7/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities through effective communication and problem resolution, while managing pipeline activities and adhering to compliance standards in the mortgage industry.

Highest-signal resume keywords

Customer SupportPipeline ManagementEffective CommunicationAttention to DetailNMLS Safe Licensing

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Qualification AnalysisAppointment SettingSales Process AdherenceQuality Assurance ComplianceOffice Software Proficiency

Soft Skills

Effective Verbal CommunicationWritten Communication SkillsAbility to Prioritize WorkProfessional Image MaintenanceCollaboration in Dynamic Environment

Tools & Technologies

WordExcelPowerPoint

Certifications & Qualifications

NMLS Safe LicensingSAFE License

Industry Keywords

Mortgage IndustryLending PracticesRegulatory GuidelinesCustomer Service StandardsSales KPIs

About the role

Key responsibilities & impact

Provide customer support and specialized products through outbound and inbound customer calls
Conduct pipeline management, appointment setting, and related activities to support production goals and meet SLAs and customer service standards
Analyze applicant information to determine customer qualification for beneficial programs
Resolve customer needs and expectations on the first interaction where possible
Manage work queues and document customer contacts, requests, and process next steps in systems of record
Work independently and collaboratively on ongoing and special projects
Clearly communicate processes and available benefits to customers
Follow sales processes and quality assurance requirements for compliance
Meet or exceed sales KPIs established by management
Maintain regular and punctual attendance
Perform other related duties as assigned
Serve as an individual contributor with no direct reports

Requirements

What you’ll need

High School Graduate/GED, required
Associate Degree preferred
Minimum two (2) years related experience and/or training
Strong attention to detail and ability to prioritize work effectively while meeting deadlines
Effective verbal and written communication skills
Regular and punctual attendance in compliance with company policies and procedures
Experience with standard office software (Word, Excel, PowerPoint)
Ability to maintain confidentiality of customers’ nonpublic information
Excellent, clear, concise, and professional customer communication skills
Eagerness to develop knowledge of the mortgage industry, products, lending practices, and regulatory guidelines
Ability to maintain a professional image and standards consistent with company policies and procedures
Ability to work independently and collaboratively in a fast-paced, dynamic environment
NMLS Safe Licensing is helpful and may be required after hire
NMLS and SAFE License within one year preferred
Ability to sit and talk or hear frequently; occasionally stand, walk, use hands, reach, and lift/move up to 25 pounds

Benefits

Comp & perks

Equal employment opportunities and reasonable accommodations in accordance with applicable law
Reasonable accommodations may be made for individuals with disabilities