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Freedom Mortgage

Customer Success Agent – Call Center Representative

Freedom Mortgage

. Support FMC’s Call Center operations .

Posted 10/5/2026full-timeRemote • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal and written communication skills while providing exceptional customer service in a fast-paced call center environment. Capable of multitasking and maintaining confidentiality while adhering to company policies and procedures.

Highest-signal resume keywords
Customer ServiceVerbal Communication SkillsWritten Communication SkillsMultitaskingConfidentiality

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Problem SolvingRelationship BuildingTime ManagementAttention to Detail
Industry Keywords
Call Center OperationsInbound CallsOutbound CallsLoan InformationPolicies and Procedures

About the role

Key responsibilities & impact
  • Support FMC’s Call Center operations
  • Answer inbound and make outbound calls
  • Respond to customer requests within set timeframes and deliver exceptional service
  • Pull up loan information and provide customers with accurate information and knowledgeable assistance
  • Explain policies and procedures to customers
  • Find seamless, positive solutions to customer inquiries
  • Build positive relationships with customers and help them feel secure and well-looked-after
  • Perform other related duties as assigned

Requirements

What you’ll need
  • Must be local to Jacksonville, FL
  • High School Graduate/GED
  • 0-1 Years related work experience preferred
  • None required for licensure or certification
  • Ability to multitask and work in a fast-paced environment
  • Top-notch verbal and written communication skills
  • Ability to maintain confidentiality and data security
  • Ability to adhere to schedules, meet deadlines, and provide verbal and written customer responses
  • Ability to maintain regular and punctual attendance
  • Ability to comply with company policies and procedures