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Customer Success Agent – Call Center Representative
Freedom Mortgage. Support FMC’s Call Center operations as a Customer Success Agent .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal and written communication skills while providing exceptional customer service in a fast-paced environment. Capable of multitasking and maintaining confidentiality while adhering to company policies and procedures.
Highest-signal resume keywords
Customer ServiceVerbal CommunicationWritten CommunicationMultitaskingAttention to Confidentiality
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
PatiencePolitenessAttention to Detail
Industry Keywords
Call Center OperationsCustomer SuccessLoan InformationPolicies and ProceduresData Security
About the role
Key responsibilities & impact- Support FMC’s Call Center operations as a Customer Success Agent
- Answer inbound calls and make outbound calls
- Respond to customer requests within set timeframes
- Deliver exceptional quality of service to every customer
- Pull up loan information and provide customers with needed information quickly and accurately
- Provide verbal and written responses to customers
- Explain policies and procedures and resolve customer inquiries
- Build positive and pleasant customer relationships
- Help customers feel secure and well-looked-after
- Perform other related duties as assigned
Requirements
What you’ll need- Must be local to Jacksonville, FL
- High School Graduate/GED
- 0-1 Years related work experience preferred
- None required for licensure or certification
- Individual contributor position
- Ability to multitask and work in a fast-paced work environment
- Top-notch verbal and written communication skills
- Ability to listen to, understand, engage with, and respond to customers by phone and written communication
- Patience and politeness when explaining policies and procedures
- Attention to confidentiality and data security
- Ability to adhere to schedules, meet deadlines, and maintain regular and punctual attendance
- Ability to comply with company policies and procedures