Customer Success Agent – Call Center Representative

Freedom Mortgage

. Support FMC’s Call Center operations .

Posted 10/5/2026full-timeRemote • Florida • United StatesMid-LevelSenior💰 $31,000 - $37,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal and written communication skills while providing exceptional customer service in a call center environment. Capable of efficiently handling inbound and outbound calls, resolving customer inquiries, and maintaining compliance with company policies.

Highest-signal resume keywords

Customer ServiceVerbal Communication SkillsWritten Communication SkillsCall Center OperationsTime Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Inbound CallsOutbound CallsLoan Information AccessPolicy ExplanationData Security

Soft Skills

Problem SolvingRelationship BuildingMultitaskingConfidentiality

Industry Keywords

Customer RequestsCompany PoliciesAttendanceCompliance

About the role

Key responsibilities & impact

Support FMC’s Call Center operations
Provide exceptional customer service and resolve customer issues
Answer inbound and make outbound calls
Respond to customer requests within set timeframes
Provide information and knowledgeable assistance by accessing loan information
Deliver accurate verbal and written responses via phone, email, or letter
Explain policies and procedures to customers
Find positive solutions to customer inquiries
Build positive relationships with customers
Maintain regular and punctual attendance
Comply with company policies and procedures
Perform other related duties as assigned

Requirements

What you’ll need

High School Graduate/GED
0-1 Years related work experience preferred
Must be local to Jacksonville, FL
None required for licensure or certification
Ability to answer inbound and make outbound calls
Ability to respond to customer requests within set timeframes
Ability to pull up loan information and provide accurate information
Ability to adhere to schedules, multitask, and meet deadlines
Verbal and written communication skills
Ability to explain policies and procedures to customers
Ability to maintain confidentiality and data security
Regular and punctual attendance
Compliance with company policies and procedures

Benefits

Comp & perks

PTO
Medical insurance
Dental insurance
Vision insurance
401(k) plan with company match
Life insurance
Long-term disability options
Short-term disability options
FSA/HSA
Tuition reimbursement
Other voluntary benefits