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Customer Success Agent – Call Center Representative
Freedom Mortgage. Support FMC’s Call Center operations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively answering inbound and making outbound calls, while providing accurate loan information and resolving inquiries. Maintains punctual attendance and adheres to company policies and procedures to ensure operational efficiency.
Highest-signal resume keywords
Customer ServiceInbound And Outbound CallsLoan Information RetrievalTime ManagementPolicy Explanation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Loan Information RetrievalTime ManagementMultitaskingVerbal CommunicationWritten Communication
Soft Skills
Problem SolvingRelationship BuildingConfidentialityData Security
Industry Keywords
Call Center OperationsCustomer QueriesCompany PoliciesAttendance Compliance
About the role
Key responsibilities & impact- Support FMC’s Call Center operations
- Provide exceptional service to customers by answering queries and resolving issues
- Answer inbound and make outbound calls
- Respond to customer requests within set timeframes
- Provide information and knowledgeable assistance by pulling up loan information
- Adhere to schedules, multitask, meet deadlines, and provide verbal and written responses
- Explain policies and procedures to customers and find solutions to inquiries
- Build positive relationships with customers and help them feel secure and well-looked-after
- Maintain regular and punctual attendance
- Comply with company policies and procedures
- Perform other related duties as assigned
Requirements
What you’ll need- Must be local to Jacksonville, FL
- High School Graduate/GED
- 0-1 Years related work experience preferred
- None required for licensure or certification
- Ability to answer inbound and make outbound calls
- Ability to respond to customer requests within set timeframes
- Ability to pull up loan information and provide accurate information quickly
- Ability to adhere to schedules, multitask, meet deadlines, and provide verbal and written responses
- Ability to explain policies and procedures to customers and find solutions to inquiries
- Ability to maintain confidentiality and data security
- Ability to maintain regular and punctual attendance
- Ability to comply with company policies and procedures
Benefits
Comp & perks- Equal employment opportunities
- Reasonable accommodations for applicants and employees with disabilities