Senior Coordinator, Servicing Customer Communications

Freedom Mortgage

. Identify and program selection criteria and loan scenarios for machine derived letters and statements based on event triggers and business requirements .

Posted 9/18/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in programming machine derived letters and statements, with a strong focus on regulatory compliance and project management. Proficient in data analysis, user acceptance testing, and effective communication with cross-functional teams.

Highest-signal resume keywords

Programming Machine Derived LettersUser Acceptance TestingData AnalysisRegulatory ComplianceProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ProgrammingData AnalysisUser Acceptance TestingTest Plan CreationLogical ReasoningAttention to DetailCritical ThinkingExcel Proficiency

Soft Skills

Problem-SolvingCommunicationTime Management

Tools & Technologies

MS OfficePrint Vendor Management

Industry Keywords

Mortgage ServicingRegulatory RequirementsCross-Functional CollaborationEvent TriggersBusiness Requirements

About the role

Key responsibilities & impact

Identify and program selection criteria and loan scenarios for machine derived letters and statements based on event triggers and business requirements
Create detailed test plans and perform User Acceptance Testing for statement and letter changes
Monitor enhancements post implementation to ensure successful installation
Determine best practices for programming machine derived letters based on project requests and scenarios
Engage with cross-functional teams and Legal Compliance to define letter logic, timing, and guidelines
Work with project and change managers on projects related to regulatory requirements and business needs
Coordinate with print vendors to deliver requirements and prioritize programming requests
Manage the print vendor relationship to ensure communications are sent timely and accurately
Support large-scale annual projects, including Year End, Annual Privacy Notice distribution, and Code Cross testing
Comply with company policies and procedures
Maintain regular and punctual attendance
Perform other related duties as assigned

Requirements

What you’ll need

Requires logical reasoning and data analyzation capabilities
Exceptional problem-solving skills with a strong attention to detail
Ability to think critically and challenge assumptions and conclusions
Able to clearly communicate complex information to non-technical stakeholders
MS Office, specifically Excel, proficiency at an intermediate level
Ability to manage multiple tasks at once and work under tight deadlines while responding to changing business and technical conditions
Bachelor's degree (B.A.) from a four-year College or University or equivalent combination of education and experience, preferred
Four (4) to Six (6) years of related experience within the mortgage servicing industry
None Required under Certificates, Licenses, Registrations

Benefits

Comp & perks

Remote work arrangement
Equal employment opportunity protections
Reasonable accommodations for disabilities