Vice President – HELOC Servicing Program

Freedom Mortgage

. Provide end-to-end program leadership and governance for HELOC servicing across the servicing lifecycle .

Posted 9/17/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in HELOC servicing leadership, including governance, operational readiness, and cross-functional collaboration. Proficient in managing complex initiatives and translating regulatory requirements into effective operational processes.

Highest-signal resume keywords

HELOC Servicing LeadershipMortgage Servicing OperationsCross-Functional Initiative ManagementOperational Readiness and Change ManagementHELOC Product Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HELOC Servicing LifecycleRegulatory RequirementsBusiness ControlsOperational DocumentationServicing System ImplementationsAnalytical SkillsProblem-Solving SkillsDecision-Making SkillsChange ManagementPortfolio Acquisitions

Soft Skills

LeadershipCommunication SkillsRelationship ManagementOrganizational SkillsFacilitation Skills

Tools & Technologies

ICE MSPServicing SolutionsDigital Servicing

Industry Keywords

HELOC ProductsConsumer Loan ServicingInvestor GuidelinesServicing EnhancementsRisk Management

About the role

Key responsibilities & impact

Provide end-to-end program leadership and governance for HELOC servicing across the servicing lifecycle
Serve as the business lead for the HELOC servicing program and coordinate across functional areas
Maintain an integrated view of HELOC requirements, business decisions, dependencies, risks, readiness, and performance
Partner with Technology, Product, Compliance, Risk, Legal, Finance, and Operations to define requirements, resolve decisions, and implement servicing solutions
Establish and maintain the HELOC servicing operating model, including ownership, business rules, handoffs, escalation paths, governance, metrics, and reporting
Drive continuous improvement and coordinate servicing enhancements, product changes, system changes, and new requirements
Coordinate development and maintenance of HELOC policies, procedures, operational documentation, and business controls
Lead organizational and operational readiness, including staffing/resource planning, communications, training, change management, and transition activities
Serve as the primary cross-functional business liaison with vendors, strategic partners, and key stakeholders
Coordinate servicing capabilities including loan boarding, conversions, transfers, account servicing, payments, ACH, cash management, payoffs, paydowns, rates, billing, escrow, customer care, digital servicing, delinquency, loss mitigation, default, charge-offs, reporting, and controls
Perform special projects or strategic initiatives as assigned
Provide guidance and share HELOC servicing best practices
May supervise team members supporting the HELOC servicing governance program and provide cross-functional leadership across the organization

Requirements

What you’ll need

Minimum 10 years of mortgage/consumer loan servicing experience
At least 5 years of direct HELOC servicing leadership experience
Demonstrated leadership across multiple servicing functions
Comprehensive knowledge of HELOC products and the end-to-end servicing lifecycle
Strong knowledge of mortgage servicing operations, regulatory requirements, investor guidelines, business controls, and industry practices applicable to HELOC servicing
Experience leading complex, cross-functional initiatives involving Operations, Technology, Product, Compliance, Risk, Legal, Finance, and external business partners
Experience supporting servicing system implementations, conversions, portfolio acquisitions, and servicing transfers
Ability to manage multiple priorities, dependencies, risks, and critical deadlines
Strong analytical, problem-solving, organizational, and decision-making skills
Ability to translate business and regulatory requirements into operational processes and controls
Excellent verbal, written, presentation, and executive communication skills
Strong facilitation and relationship-management skills
Experience supporting operational readiness and change, including procedures, training, knowledge transfer, and change management
Experience with ICE MSP (formerly Black Knight MSP) and HELOC/consumer servicing functionality strongly preferred
Experience supporting diverse HELOC products, portfolios, and servicing relationships preferred
High School diploma or equivalent is required
Bachelor's degree in Business Administration, Finance, Accounting, or a related field preferred
None required for certificates, licenses, or registrations

Benefits

Comp & perks

Remote work arrangement
Equal employment opportunity protections
Reasonable accommodation for disabilities