Automotive BDC Representative

Freedom Motors USA

. Respond to inbound sales inquiries via phone, email, text messaging, and live chat .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSenior💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in inbound and outbound sales communication, effectively utilizing CRM systems and multi-channel communication tools to build customer relationships and drive sales. Possesses strong verbal and written communication skills, with a focus on delivering exceptional customer experiences and achieving sales metrics.

Highest-signal resume keywords

Automotive BDC ExperienceCRM System NavigationLead GenerationObjection HandlingCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Lead GenerationCRM System NavigationSales Activity TrackingMulti-Channel CommunicationOutbound CallingEmail CommunicationText MessagingSales Metrics AchievementCustomer Needs AssessmentDemonstration Scheduling

Soft Skills

Verbal CommunicationWritten CommunicationRapport BuildingResilienceEmpathy

Tools & Technologies

CRM SystemsText Messaging ApplicationsChat PlatformsCommunication Tools

Industry Keywords

Mobility SolutionsCustomer ExperienceSales OpportunitiesProfessional Home OfficeFast-Paced Environment

About the role

Key responsibilities & impact

Respond to inbound sales inquiries via phone, email, text messaging, and live chat
Make 65–80 outbound calls per day and send 100+ emails daily to generate leads and uncover sales opportunities
Build trust, create excitement, and sell the Freedom Motors experience
Professionally overcome objections
Follow scripts, communication processes, and lead-handling procedures
Create and maintain long-lasting customer connections through consistent follow-up
Assess customer needs, budgets, and timelines and match them with the right mobility solution
Maintain accurate customer interaction and sales activity records in CRM, text messaging, and chat systems
Partner with Mobility Specialists to transition customers toward vehicle delivery
Meet or exceed daily, weekly, and monthly metric goals
Maintain quick response times and consistent follow-up communication
Convert raw leads into scheduled video demonstrations while delivering a VIP-level customer experience

Requirements

What you’ll need

Must be available to work Monday-Friday during business hours (9:00 AM – 6:00 PM)
Availability for rotating weekend coverage as needed
Previous automotive BDC experience is required
Must have a quiet, professional home office environment with reliable high-speed internet
Exceptional verbal and written communication skills
Ability to build rapport quickly and professionally
Ability to confidently overcome objections, sell the appointment and experience, and guide customers toward scheduling demonstrations
Results-driven mindset with the initiative to manage time effectively in a fast-paced environment
Strong computer skills
Ability to navigate CRM systems, text messaging applications, chat platforms, and multi-channel communication tools simultaneously
Professional, resilient, and positive attitude
Empathy and optimism when speaking with families facing mobility challenges
Customer-focused attitude and strong work ethic
Legally authorized to work in the US

Benefits

Comp & perks

401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Paid time off
Vision insurance
Wellness resources
Flexible work from home options available
Guaranteed $25/hour training pay during the first 90 days
Performance-based incentives tied to qualified leads and sales production after the training period