Technology Support Technician II

Freeport-McMoRan

. Provide support to technologies used in Corporate Mine Operations, including Command Center and Remote Operations environments .

Posted 9/24/2026full-timePhoenix • Arizona • United StatesMid-LevelSenior💰 $32 - $43 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced knowledge of mining technologies and processes, providing support for network infrastructure and IT hardware. Capable of mentoring team members while ensuring effective problem-solving and customer service in a dynamic operational environment.

Highest-signal resume keywords

Mining Technology SupportNetwork Infrastructure SupportCompTIA Network+ CertificationMentoring and TrainingMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Problem DiagnosisTroubleshooting TechniquesData Communication SystemsPreventative MaintenanceTechnical DocumentationHardware InstallationSoftware DeploymentOperational Support Equipment2-Way Radio SupportClient Support

Soft Skills

Customer Service OrientationOrganizational SkillsTeamworkCommunicationFlexibility

Tools & Technologies

Command CenterRemote OperationsMicrosoft Office WordMicrosoft Office ExcelMicrosoft Office Outlook

Certifications & Qualifications

CompTIA Network+Cisco CertificationTechnical Certification

Industry Keywords

Mining OperationsIndustrial EnvironmentsSafety PracticesOccupational HazardsHelp Desk Support

About the role

Key responsibilities & impact

Provide support to technologies used in Corporate Mine Operations, including Command Center and Remote Operations environments
Instruct other technicians in problem diagnosis, troubleshooting techniques, and repair procedures
Provide network infrastructure support focused on data communication systems, mining technology, reliability, monitoring and production systems, network clients, and 2-way radios
Provide second-level end-user support by responding to Help Desk requests and assisting users with common issues
Troubleshoot, diagnose, and correct mine technology problems; escalate complex issues to senior staff or specialized teams to minimize downtime
Support installation and basic maintenance of IT hardware for fleet management, safety systems, operational support equipment, network clients, and 2-way radios
Perform preventative maintenance on supported technology and associated hardware while maintaining accurate documentation
Maintain technical knowledge of supported hardware and software
Follow approved procedures for hardware and software deployment, installations, updates, and configurations
Create and maintain technical documentation, including Standard Operating Procedures and support activity records
Provide peer assistance and share knowledge with team members, including helping new staff understand procedures and support processes
Perform other duties as required

Requirements

What you’ll need

Four (4) years of experience in supporting and maintaining onboard technologies in mining or similar industrial environments AND one technical certification relevant to the role; OR six (6) years of such experience
Must be customer service-oriented and possess good organizational skills
Ability to work weekends, holidays, rotating shifts and scheduled and unscheduled overtime as business dictates
Advanced knowledge of technologies and processes used in the role
Experience mentoring/training other team members and owning role-related tasks
Proficiency in problem solving and integrity/dependability
Functional skills in communication, teamwork, influence/persuasion, self-management, driving for results, flexibility, confidence/stress tolerance, maturation/commitment, client partnership/focus, process improvement/quality, business acumen, organizational awareness, leadership of people, visionary leadership, operations, client support, solution implementation, and security
Nominal skill in planning/project management, design/engineering, and requirements analysis
Proficiency in Microsoft Office Word, Excel and Outlook
Ability to maintain awareness of occupational hazards and safety precautions, follow safety practices, and recognize hazards
Ability to be on an on-call support rotation preferred
May be required to work a non-standard schedule, including shift work, in a 24/7/365 operation
CompTIA Network+ or equivalent certification preferred
Rajant, Cisco or similar network certification
High School diploma or GED preferred
Associate’s degree in information technology or related field preferred
Bachelor’s degree in MIS/IT related field preferred
Mandatory pre-employment drug testing as allowed by applicable laws

Benefits

Comp & perks

Affordable medical, dental and vision benefits
Company-paid life and disability insurance
401(k) plan with employer contribution/match
Paid time off, paid sick time, holiday pay, parental leave
Tuition Assistance
Employee Assistance Program
Discounted insurance plans for auto, home and pet
Internal progression opportunities
Additional discretionary and incentive payment considerations based on company and individual performance