Client Service Leader

Freese and Nichols

. Responsible for overall client development in the Georgia region .

Posted 9/23/2026full-timeAtlanta • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in client development and business development strategies, particularly within the public sector. Possesses strong interpersonal skills and a seller-doer mindset to effectively engage with municipalities and local government entities.

Highest-signal resume keywords

12+ Years Experience In SalesClient Relationship Management SystemsKnowledge Of Alternative Project DeliveryBachelor’s Degree In Business Or Related FieldStrong Business Acumen

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business Development StrategiesMarket ResearchProposal WritingSales Strategic PlanningClient DevelopmentProject ManagementFinancial Metrics ReportingTeam CoordinationClient EngagementRelationship Building

Soft Skills

Excellent Interpersonal SkillsProblem SolvingLeadershipCommunicationNegotiation

Certifications & Qualifications

AICPPEICMA-CMDBIA

Industry Keywords

MunicipalitiesLocal Government EntitiesFreese And NicholsStrategic Account ProgramCommunity LeadershipFunding SourcesDesign-BuildConstruction Manager At RiskMarket Share ExpansionClient Events

About the role

Key responsibilities & impact

Responsible for overall client development in the Georgia region
Market all Freese and Nichols practices for federal, state, municipal, county, and water district/river authority clients
Partner with clients to create and develop projects and opportunities
Lead sales strategic planning and coordinate with operational groups and practices on targeted approaches
Spend 75% of time on external sales and 25% on internal sales
Develop relationships and serve as a point of contact and liaison for clients
Conduct client-facing interactions via email, social media, phone, and in-person
Conduct market research and identify trends and new business development opportunities
Assist in implementing business development strategies
Develop relationships with strategic and key client accounts
Coordinate, assist, and attend client events, meetings, appointments, and conferences
Oversee preparation of presentations for internal business development teams and external clients
Prepare, attend, and participate in business development presentations such as lunch and learns, brown bags, and training
May supervise activities and tasks of identified Business Development staff
Execute on the Strategic and Key Account Program
Coordinate with accounting to report on financial metrics such as bookings
Identify areas and processes for improvement or efficiency
Represent Freese and Nichols through industry professional organizations and/or community leadership roles
Develop teaming strategies to maximize market potential

Requirements

What you’ll need

12+ years' experience in sales and/or industry business development or an equivalent combination of relevant education and/or experience
Bachelor’s degree in business or public administration, marketing, urban planning, engineering, or a related field
Demonstrated, strong experience working with municipalities/local government entities
Seller-doer mindset, understanding the process of procurement, writing proposals, advocating for clients, advanced positioning for business (projects) opportunities, building relationships with decision makers
Excellent interpersonal skills, comfortable with leading difficult conversations and solving problems
Strong business acumen, ability to learn FNI processes and identify areas to develop and expand Freese and Nichols’ market share
Knowledge of alternative project delivery – Design-Build, Construction Manager at Risk, etc.
Previous knowledge of funding sources and processes to serve Freese and Nichols’ client base
Previous experience with Client Relationship Management systems
Active involvement in related industry professional organizations and/or community
AICP, PE, ICMA-CM, DBIA, or other relevant industry credentials

Benefits

Comp & perks

Comprehensive benefits package
Paid overtime for salaried employees
Annual bonus
Access to company cabins in Red River, New Mexico and Banner Elk, North Carolina
Flexible work environment
Hybrid schedule with up to 40% remote work