Insurance Coordinator

Fresenius Medical Care

. Educate dialysis patients about alternative insurance options, including Medicare, Medicaid, Medicare Supplement, State Renal programs, and COBRA .

Posted 10/22/2026full-timeCarrboro • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating insurance options for dialysis patients, including Medicare and Medicaid applications, while maintaining accurate insurance information and providing exceptional customer service. Proficient in analyzing financial information to determine eligibility for assistance programs and ensuring compliance with internal policies.

Highest-signal resume keywords

Medicare CoordinationMedicaid Application ProcessesPatient InteractionInsurance Discrepancy ResolutionOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

MedicareMedicaidSocial SecurityInsurance VerificationFinancial AnalysisBilling SystemsOpen Enrollment ProcessesIndigent Programs EligibilityAudit ExamsPatient Insurance Reporting

Soft Skills

Excellent Communication SkillsStrong Customer Service PhilosophyTime Management SkillsAbility to Work Independently

Tools & Technologies

Microsoft OfficePC Proficiency

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Healthcare IndustryDialysisInsurance OptionsFinancial AssistancePatient Care

About the role

Key responsibilities & impact

Educate dialysis patients about alternative insurance options, including Medicare, Medicaid, Medicare Supplement, State Renal programs, and COBRA
Coordinate insurance options and assist eligible patients with Medicare and Medicaid application processes
Verify Medicare eligibility with patients and local Social Security offices
Act as liaison between patients and local agents for Medicare terminations and reinstatements
Complete annual open enrollment, Medicare reinstatement, and indigent waiver paperwork
Track Medicare coordination periods for patients on employer Group Health Plans
Monitor and verify patients' Medicaid status and determine spend-down amounts
Evaluate personal financial information and determine eligibility for indigent programs
Maintain accurate and current insurance information for the Accounts Receivable Department
Research and resolve insurance discrepancies and billing-system anomalies
Meet with patients receiving direct insurance payments to ensure dialysis treatment payments owed to Fresenius
Prepare, analyze, and review monthly caseload and patient insurance reports
Provide QA team members with monthly insurance status information and action-plan documentation
Complete monthly audit exams to remain current on internal policies
Present insurance and financial assistance options to patients as needed
Assist with projects and other duties assigned by the direct supervisor

Requirements

What you’ll need

Bachelor's Degree required; Social Work or other Healthcare focus preferred
2 - 5 years' related experience; healthcare industry preferred
Experience with Medicare, Social Security and Medicaid systems a plus
Past patient interaction a plus
Excellent written and communication skills
Strong customer service philosophy
Strong organizational and time management skills
Ability to work independently
Proficient with PCs and Microsoft Office applications
Valid Driver's License
Extensive local travel to clinics in a specified geographic area

Benefits

Comp & perks

Equal opportunity employer
Drug-free workplace
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions