Enterprise Implementation Engineer

Freshpaint

. Manage a portfolio of 20–30 clients representing $2–4MM in ARR .

Posted 10/7/2026full-timeRemote • United StatesMid-LevelSenior💰 $120,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success engineering and solutions consulting, with a strong focus on onboarding, adoption, and customer satisfaction. Proficient in web technologies, analytics, and healthcare data privacy, while effectively communicating technical concepts to diverse audiences.

Highest-signal resume keywords

Customer Success EngineeringWeb TechnologiesHTML, CSS, JavaScriptGoogle Tag ManagerHealthcare Data Privacy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

OnboardingImplementationPlatform ConfigurationData IntegrationAnalytics Tools

Soft Skills

Exceptional Communication SkillsOrganizational SkillsProject ManagementCollaborative TeamworkCustomer Advocacy

Tools & Technologies

Google Tag ManagerLookerTableauSnowflakeRedshift

Industry Keywords

Healthcare MarketingData PrivacyEnterprise HealthcareCustomer DataMarketing Technology

Tech Stack

Tools & technologies

Amazon RedshiftJavaScriptSQLTableau

About the role

Key responsibilities & impact

Manage a portfolio of 20–30 clients representing $2–4MM in ARR
Own the technical execution of customer implementations from beginning to end of onboarding
Drive onboarding, adoption, growth, and time to first value
Ensure all available product features are onboarded
Maintain high NPS scores for implementation and account satisfaction
Help customers navigate healthcare data privacy and Freshpaint offerings
Document all customer communications and activities in systems of record
Validate implementation behavior against agreed requirements and expected data flows
Maintain accurate documentation, assess progress using metrics or evidence, and close loops with customers and internal partners
Become an expert in Freshpaint and the healthcare data privacy space
Educate customers on the value and business outcomes of Freshpaint’s privacy platform
Communicate technical concepts and sound data principles to diverse audiences
Serve as a trusted technical advisor to customer champions and executives
Cultivate relationships with customer stakeholders from functional owners to senior management
Advocate for customers with Product, Support, Engineering, Marketing, and Partnerships
Provide customer feedback to Product and create customer case studies with Marketing
Identify expansion opportunities and work with Account Management on action plans
Improve customer lifecycle processes and manage internal special projects
Create content, playbooks, and processes for peers
Drive customer attendance at in-person Freshpaint events and attend industry events
Visit customers onsite where possible for partnership reviews and relationship building

Requirements

What you’ll need

At least 3-4 years of experience in a Customer Success Engineering, Solutions Consulting, Solutions Architecture, or a similar client-facing role
Clear understanding of web technologies, analytics, and front-end development
Experience implementing, onboarding, supporting, and troubleshooting platform configurations
Working proficiency with tag management platforms like Google Tag Manager
Working proficiency with HTML, CSS, and JavaScript
Proficient in aligning technical concepts and features with required capabilities
Strong operational discipline with an analytical, process-oriented mindset
Exceptional oral and written communication skills
Ability to facilitate kickoff calls and implementation scoping discussions with multiple stakeholders
Ability to excel in a collaborative, geographically distributed team environment while working independently with minimal supervision
Outstanding organizational and project management skills
Deep commitment to customer success and service mentality
Ability to drive adoption and sell new product offerings and services
Applicants must be located within the United States
Applicants must address whether they require sponsorship to legally work within the United States
Nice to have: experience with customer data and/or marketing technology products
Nice to have: experience with HTML, CSS, JavaScript, and SQL
Nice to have: experience integrating data using front-end and server-side APIs
Nice to have: experience with analytics tools or warehouses such as Looker, Tableau, Snowflake, and Redshift
Nice to have: experience with demand-side platforms such as The Trade Desk and StackAdapt
Nice to have: domain expertise in Healthcare Marketing, Data Privacy, or Enterprise Healthcare
Nice to have: experience working with healthcare customers

Benefits

Comp & perks

Competitive pay + generous equity
Half-day Fridays, every Friday
16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave)
Flexible PTO with a required 2-week minimum
Top-tier health, dental & vision (100% covered for you, 80% for dependents)
Intentional & engaging company offsites
Occasional industry events and customer visits