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Account Executive – Enterprise, SLED
Freshworks. Expand Freshworks’ footprint within Higher Education institutions .
Posted 11/4/2026full-timeRemote • Washington • United StatesMid-LevelSenior💰 $105,000 - $165,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in SaaS enterprise sales with a focus on ITSM and EX solutions tailored for Higher Education institutions. Proven ability to engage stakeholders, develop strategies, and optimize productivity through effective solution selling.
Highest-signal resume keywords
SaaS Enterprise SalesITSM Solution SellingEX Solution SellingPipeline ManagementAnalytical Abilities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ITSM SolutionsEX PlatformsSolution SellingSales Pipeline ManagementCustomer Needs Assessment
Soft Skills
Stakeholder EngagementCollaborationPresentation SkillsTailored Recommendations
Tools & Technologies
Freshworks SoftwareSaaS Platforms
Industry Keywords
Higher EducationInstitutional EfficiencyEmployee SatisfactionProductivity Optimization
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Expand Freshworks’ footprint within Higher Education institutions
- Engage multiple stakeholders across colleges and universities
- Deliver customized ITSM and EX solutions
- Help institutions drive productivity and employee satisfaction through Freshworks software
- Develop tailored ITSM and EX strategies for Higher Education clients
- Demonstrate how Freshworks’ solutions optimize productivity and enhance faculty and staff engagement
- Collaborate with administrators, IT leaders, and HR departments to address institutional challenges
- Build, maintain, and execute a robust sales pipeline through medium- to long-term sales cycles
- Create and present value propositions aligned with institutional goals, priorities, and budgets
- Partner with Marketing, Solutions Engineers, and Customer Success teams to create seamless prospect and client experiences
Requirements
What you’ll need- 5–8 years of proven success in SaaS enterprise sales
- Strong experience in ITSM and EX solution selling
- Prior experience selling to Higher Education institutions is a strong plus
- Advanced knowledge of SaaS platforms and their role in driving institutional efficiency
- Hands-on experience with ITSM solutions and EX platforms designed to improve faculty and staff productivity and engagement
- Mastery in solution selling and pipeline management
- Strong analytical abilities to assess customer needs and provide tailored recommendations
Benefits
Comp & perks- Multiple options for dental, medical, vision, disability, and life insurance
- Equity + ESPP
- Flexible PTO
- Flexible spending
- Commuter benefits
- Wellness benefits
- Adoption leave
- Parental leave
- Variable compensation where applicable
- Bonus/equity may be available