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Account Executive, Manufacturing
Freshworks. Develop tailored ITSM and EX strategies for manufacturing organizations .
Posted 11/10/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $105,000 - $150,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ITSM and EX solution selling, with a strong focus on developing strategies that enhance productivity and employee engagement in manufacturing organizations. Proven ability to manage sales pipelines and deliver tailored recommendations that align with organizational goals.
Highest-signal resume keywords
SaaS Enterprise SalesITSM Solution SellingEX Solution SellingPipeline ManagementPresentation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ITSM SolutionsEX PlatformsSaaS PlatformsOperational EfficiencySolution SellingPipeline GenerationAnalytical AbilitiesCreative ThinkingValue Proposition DevelopmentCustomer Needs Assessment
Soft Skills
Self-StarterHighly MotivatedStrong Planning SkillsInternal Resource Management
Industry Keywords
Manufacturing OrganizationsSales PipelineEmployee EngagementProductivity OptimizationBusiness LogosCross-SellingMarket PositioningAI for Operational Efficiency
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Develop tailored ITSM and EX strategies for manufacturing organizations
- Demonstrate how Freshworks solutions optimize productivity and enhance employee engagement across corporate and factory environments
- Collaborate with IT leaders, operations managers, HR administrators, and C-level executives
- Address unique challenges within manufacturing organizations and deliver impactful outcomes
- Build, maintain, and execute a robust sales pipeline through medium-to-long sales cycles
- Create and present value propositions aligned with organizational goals, priorities, and budgets
- Partner with Marketing, Solutions Engineers, and Customer Success teams
- Source new business logos and cross-sell into an existing book of business
- Drive Freshworks' expansion within manufacturing organizations
Requirements
What you’ll need- 5–10 years of proven success in SaaS enterprise sales
- Strong experience in ITSM and EX solution selling
- Prior experience selling to manufacturing organizations is a plus, not required
- Advanced knowledge of SaaS platforms and their role in driving operational efficiency within manufacturing operations
- Mastery in solution selling and pipeline management
- Strong presentation skills
- Creative thinking to position Freshworks in the market
- Accountability for pipeline generation for both new and existing business
- Self-starter and highly motivated
- Strong analytical abilities to assess customer needs and provide tailored recommendations
- Ability to drive a process and deliver value
- Strong planning and internal resource management skills
- Hands-on experience with ITSM solutions and EX platforms designed to improve productivity and employee engagement in manufacturing environments
- Knowledge of how AI can be leveraged for operational efficiency
Benefits
Comp & perks- Multiple options for dental, medical, vision, disability, and life insurance
- Equity + ESPP
- Flexible PTO
- Flexible spending
- Commuter benefits
- Wellness benefits
- Adoption leave
- Parental leave