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Lead Solution Engineer
Freshworks. Work with regional sales teams to convert prospects to customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical solution engineering with a strong focus on ITIL/ITSM methodologies and SaaS environments. Possesses exceptional communication skills in English and German, enabling effective collaboration with stakeholders and delivery of impactful product demonstrations.
Highest-signal resume keywords
Technical Solution EngineeringITIL/ITSM MethodologiesSaaS Product ExperienceCustomer Stakeholder EngagementHigh-Level Presentation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workflow AnalysisProofs Of Concept ManagementRFP Response DocumentationTechnical Product DemonstrationsSales Strategy Execution
Soft Skills
Excellent Communication SkillsCustomer-Oriented PersonalityStrong Sense Of UrgencyTeam CollaborationListening Skills
Industry Keywords
Cloud-Based InfrastructureMid-Market SalesEnterprise Business SegmentsFreshworks Product SuiteCustomer Requirements Assessment
Tech Stack
Tools & technologiesCloudITSM
About the role
Key responsibilities & impact- Work with regional sales teams to convert prospects to customers
- Prepare and deliver bespoke technical product demonstrations at client meetings, webinars, and customer events
- Deliver product messaging highlighting Freshworks’ value proposition through whiteboard and slide presentations
- Manage proofs of concept and RFP response documents
- Respond to functional and technical customer questions and requirements
- Perform complex workflow analysis and in-depth examinations of interactions between Freshworks and customer infrastructure
- Collect, assess, and convey customer requirements to central product management
- Advocate for the Freshworks brand and promote product solutions and services to prospects, customers, and partners
- Collaborate with sales, product management, and client services to execute sales strategy
- Train sales teams on the Freshworks product suite, technical aspects, and new product features
Requirements
What you’ll need- Native level written and oral communication skills in English and German are required
- Any other European languages are an added advantage
- 5+ years of relevant experience in a similar technical solution engineering role, preferably in ITIL/ITSM domain or in SaaS/software product environments
- Experience in a SaaS or technology product organization
- Experience with ITSM/ITIL methodologies and cloud-based infrastructure
- Excellent senior customer stakeholder (including CxOs) and internal communication skills
- Experience working on complex sales cycles in Mid-Market and Enterprise business segments
- Excellent communication and listening skills
- High-level presentation and demonstration skills
- Enthusiasm for helping and serving clients
- Strongly customer- and solution-oriented personality
- Highly driven individual with an execution focus and a strong sense of urgency
- Enjoys working in a high-energy team environment