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Lead – Solution Engineer
Freshworks. Collaborate with Enterprise customers to identify and address critical business challenges .
Posted 10/9/2026full-timeRemote • Boston • Massachusetts • United StatesSenior💰 $136,085 - $168,105 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Solution Engineering with a focus on delivering compelling product demonstrations and articulating value propositions to diverse audiences. Proven ability to manage multiple deals in a dynamic sales environment while collaborating effectively with cross-functional teams.
Highest-signal resume keywords
Solution Engineering ExperienceSaaS Product SalesPresentation SkillsCross-Functional Team CollaborationTime Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent Communication SkillsInterpersonal SkillsExecution-FocusedStrong Sense of Urgency
Tools & Technologies
Freshworks ProductsITSM Platforms
Industry Keywords
SLEDManufacturingSales Environment
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Collaborate with Enterprise customers to identify and address critical business challenges
- Support the sales team by conducting discovery calls and delivering product demonstrations for active deals
- Gather requirements to clearly define customer problems
- Build and present compelling demonstrations of Freshworks products
- Articulate the value of Freshworks solutions to diverse audiences
- Continuously develop skills through lifelong learning
- Evangelize the user experience offered by the Freshworks platform
Requirements
What you’ll need- 6-8 years of Solution Engineering experience
- Excellent soft skills and presentation abilities
- Proven capability to work on cross-functional teams to address business and technical challenges
- Strong verbal, written, presentation, and interpersonal communication skills
- Demonstrated time management skills in a dynamic sales environment
- Ability to manage multiple deals monthly
- Highly driven, execution-focused, and strong sense of urgency
- Experience selling SaaS products to SLED/Manufacturing customers or ITSM platforms is preferred
- Bachelor's degree is preferred but not required
Benefits
Comp & perks- Dental insurance
- Medical insurance
- Vision insurance
- Disability insurance
- Life insurance
- Equity
- ESPP
- Flexible PTO
- Flexible spending
- Commuter benefits
- Wellness benefits
- Adoption leave
- Parental leave