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Case Manager
Friends of Ruby. Conduct comprehensive assessments and develop individualized care plans to meet youth needs .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in case management, crisis intervention, and trauma-informed care while effectively collaborating with community resources to support youth in achieving independence and resilience. Proficient in maintaining compliance with legal and ethical standards in clinical documentation and service delivery.
Highest-signal resume keywords
Case ManagementCrisis InterventionTrauma-Informed CareCommunity OutreachMental Health Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Individualized Care PlansLife-Skills WorkshopsClinical Record MaintenanceCrisis ManagementAdvocacy for Youth Services
Soft Skills
CollaborationCommunicationFlexibilityEmpathyTeamwork
Tools & Technologies
SMISTREATGreenspaceRENTCafeMy Access to Housing Toronto
Certifications & Qualifications
Post-Secondary Degree in Social WorkVulnerable Sector Police Check
Industry Keywords
Not-for-Profit Organizations2SLGBTQIA+ CommunitySocial JusticeSupportive HousingPublic Health Protocols
About the role
Key responsibilities & impact- Conduct comprehensive assessments and develop individualized care plans to meet youth needs
- Provide 1:1 case management and crisis intervention using trauma-informed and harm reduction approaches
- Facilitate life-skills workshops and group sessions to promote independence and resilience
- Coordinate internal and external services, advocating for youth access to housing, health care, and social supports
- Collaborate with internal teams to support integrated care planning
- Maintain accurate clinical records and prepare reports in a timely manner in compliance with legal and ethical standards
- Engage directly with participants in community settings to assess needs, provide support, and promote access to services
- Engage in community outreach and build partnerships to strengthen service delivery and resource access
- Support implementation of public health protocols and organizational policies to ensure safety and compliance
- Participate actively in clinical supervision and team meetings to contribute to team learning, uphold service quality, and respond to evolving operational and crisis needs
Requirements
What you’ll need- Post-secondary degree in Social Work, Psychology, or a related field (or equivalent social services experience)
- Experience in specialized case management within mental health, supportive housing, and crisis intervention environments
- Experience working in not-for-profit organizations, 2SLGBTQIA+ community settings, social justice environments, and/or housing and shelter programs
- Familiarity with case management and housing systems — SMIS, TREAT, Greenspace, RENTCafe, and My Access to Housing Toronto considered an asset
- Must be legally authorized to work in Canada
- Must provide a satisfactory Vulnerable Sector Police Check
- Must reside in Ontario
- Must work onsite in downtown Toronto on a hybrid schedule
- Must have flexibility to work evenings and weekends occasionally as required
- Travel to various community-based settings as needed
Benefits
Comp & perks- Accommodations are available upon request
- Preference will be given to members of the 2SLGBTQIA+ community as part of the organization's commitment to equity and representation