Call Center Resource Rep – Strategic Operations

Froedtert Health

. Operate all aspects of a fast-paced multidisciplinary Workforce Health department under general supervision .

Posted 11/2/2026full-timeMenomonee Falls • Wisconsin • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and multitasking abilities in a fast-paced environment while providing exceptional customer service and effective communication. Proficient in managing scheduling software and handling high-volume phone calls.

Highest-signal resume keywords

Administrative ExperienceCustomer Service ExperienceMicrosoft Outlook ProficiencyMicrosoft Excel ProficiencyMicrosoft Word Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryScheduling Software ManagementComputer UseKeyboarding SkillsHigh-Volume Phone Call Handling

Soft Skills

Strong Oral CommunicationStrong Written CommunicationProactive Organizational SkillsExceptional Customer ServiceMultitasking Ability

Tools & Technologies

EPICAgility

Industry Keywords

Workforce HealthMultidisciplinary Department

About the role

Key responsibilities & impact

Operate all aspects of a fast-paced multidisciplinary Workforce Health department under general supervision
Handle high-volume phone calls to and from multiple client sources
Manage multiple scheduling software systems
Multitask while providing exceptional communication and customer service
Perform data entry
Track equipment

Requirements

What you’ll need

A minimum of 2 years of administrative experience is required
A minimum of 2 years of customer service experience is required
High School diploma or equivalent is preferred
Strong oral and written communication skills
Excellent customer service
Ability to multitask in a fast-paced environment
Proactive organizational skills
Proficiency in Microsoft Outlook, Excel, and Word
Skilled in computer use and keyboarding
Ability to handle high-volume phone calls
EPIC and Agility knowledge preferred

Benefits

Comp & perks

Paid time off
Growth opportunity
Career Pathways & Career Tuition Assistance
CEU opportunities
Academic Partnership with the Medical College of Wisconsin
Referral bonuses
Retirement plan - 403b
Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability
Long-term disability
Free Workplace Clinics
Employee Assistance Programs
Adoption Assistance
Healthy Contributions
Care@Work
Moving Assistance
Discounts on gym memberships, travel and other work life benefits available