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Call Center Resource Representative – Strategic Operations
Froedtert Health. Operate all aspects of a fast-paced multidisciplinary Workforce Health department .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and multitasking abilities in a fast-paced environment while providing exceptional customer service. Proficient in Microsoft Office Suite and experienced in managing high-volume phone communications.
Highest-signal resume keywords
Administrative ExperienceCustomer Service ExperienceMicrosoft Outlook ProficiencyMultitasking SkillsHigh-Volume Phone Call Handling
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryKeyboarding SkillsMicrosoft Excel ProficiencyMicrosoft Word Proficiency
Soft Skills
Strong Oral Communication SkillsStrong Written Communication SkillsProactive Organizational Skills
Tools & Technologies
Scheduling Software SystemsEPIC KnowledgeAgility Knowledge
Certifications & Qualifications
Pre-Employment Substance Abuse Testing
Industry Keywords
Workforce HealthCustomer ServiceFast-Paced Environment
About the role
Key responsibilities & impact- Operate all aspects of a fast-paced multidisciplinary Workforce Health department
- Handle high-volume phone calls to and from multiple client sources
- Manage multiple scheduling software systems
- Perform data entry
- Track equipment
- Multitask while providing exceptional communication and customer service
- Work Monday through Friday, 08:00–16:30, with no holidays or weekends
Requirements
What you’ll need- Minimum of 2 years of administrative experience
- Minimum of 2 years of customer service experience
- Strong oral and written communication skills
- Excellent customer service skills
- Ability to multitask in a fast-paced environment
- Proactive organizational skills
- Proficiency in Microsoft Outlook, Excel, and Word
- Computer proficiency
- Keyboarding skills
- Experience handling high-volume phone calls
- EPIC and Agility knowledge preferred
- Must complete pre-employment substance abuse testing
- No educational credential required
- No licensure required
Benefits
Comp & perks- Paid time off
- Growth opportunity
- Career Pathways & Career Tuition Assistance
- CEU opportunities
- Academic Partnership with the Medical College of Wisconsin
- Referral bonuses
- Retirement plan - 403b
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability insurance
- Long-term disability insurance
- Free Workplace Clinics
- Employee Assistance Programs
- Adoption Assistance
- Healthy Contributions
- Care@Work
- Moving Assistance
- Discounts on gym memberships
- Travel discounts
- Other work-life benefits