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Claims Business Analyst
Frontline Insurance. Analyze claims data to identify trends, patterns, anomalies, and root causes impacting claim severity, leakage, cycle time, re-open rates, expense management, and customer satisfaction .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Expertise in data analysis and visualization, with a strong focus on claims operations and performance metrics. Proven ability to communicate insights and recommendations effectively to diverse audiences.
Highest-signal resume keywords
Data AnalysisSQL ProficiencyExcel ProficiencyData Visualization (Power BI, Tableau)Claims Operations Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisStatistical AnalysisRoot Cause AnalysisProcess OptimizationTrend Identification
Soft Skills
Communication SkillsCollaborationProblem-Solving
Tools & Technologies
SQLExcelPower BITableau
Industry Keywords
Claims ManagementInsuranceOperational RiskCustomer SatisfactionExpense Management
Tech Stack
Tools & technologiesSQLTableau
About the role
Key responsibilities & impact- Analyze claims data to identify trends, patterns, anomalies, and root causes impacting claim severity, leakage, cycle time, re-open rates, expense management, and customer satisfaction
- Partner with Claims Operations, Quality Assurance, SIU, Finance, and leadership to translate business questions into analytical requirements and success metrics
- Develop actionable insights and recommendations to improve claims handling practices, reduce operational risk, and enhance efficiency across the claims lifecycle
- Monitor emerging trends in claims performance and proactively communicate insights, risks, and opportunities to claims leadership
- Perform detailed analysis to identify cost drivers, operational inefficiencies, and opportunities for process optimization
- Present findings and recommendations to adjusters, managers, executives, and other technical and non-technical audiences
Requirements
What you’ll need- Bachelor’s degree in Data Analytics, Statistics, Mathematics, or related field
- 5+ years of experience in data analysis, preferably in insurance or claims operations
- Proficiency in SQL, Excel, and data visualization tools (e.g., Power BI, Tableau)
- Ability to present findings and recommendations to technical and non-technical audiences
- Equal-opportunity workplace committed to diversity and inclusion
Benefits
Comp & perks- Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term)
- 401k Retirement Plan with a generous match
- Four weeks of PTO
- Pet Insurance
- Collaborative, inclusive, and growth-oriented work environment