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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in coordinating logistics, managing participant communications, and maintaining tracking systems within leadership and workforce development programmes. Proficient in administrative support, project planning, and enhancing operational processes to ensure effective programme delivery.
Highest-signal resume keywords
Logistics CoordinationParticipant Support ManagementDocument PreparationTracking System MaintenanceOrganisational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Administrative SupportProject DocumentationFeedback CollectionEvaluation ActivitiesDigital Material Preparation
Soft Skills
Strong Interpersonal SkillsExcellent Attention to DetailProactive ApproachFlexible and Adaptable
Tools & Technologies
Microsoft OfficeDigital SystemsTracking SystemsDatabases
Industry Keywords
Leadership DevelopmentWorkforce DevelopmentEducationChildren's Social Care
About the role
Key responsibilities & impact- Provide operational and administrative support for leadership development programmes and workforce development training offers
- Attend workshops and residentials, both in-person and online, to support delivery and participant experience
- Coordinate venues, facilitators, resources, digital materials, and participant communications
- Liaise with external facilitators and manage contracts, fees, and travel arrangements
- Maintain participant data, attendance, and evaluation tracking systems
- Draft and manage joining instructions, programme updates, feedback surveys, and certificates
- Prepare programme materials, resources, and digital assets
- Support project planning, risk tracking, and logistics mapping
- Improve administrative processes, templates, and delivery systems
- Coordinate meetings and calendars, handle documents, assist with reporting, and maintain project documentation
Requirements
What you’ll need- Administrative or operational support within a programme, project, training, or event delivery environment
- Experience coordinating logistics such as venues, facilitators, travel arrangements, accessibility, and participant support requirements
- Experience preparing communications, documents, or digital materials for internal or external audiences
- Experience managing or maintaining tracking systems, databases, or project documentation
- Experience providing responsive support to participants, clients, or customers
- Confidence working with digital systems, databases, and Microsoft Office tools
- Experience supporting feedback collection, evaluation activities, and collation of client testimonials or case study material
- Knowledge of leadership development, workforce development, education, or children's social care sectors
- Strong organisational skills and ability to manage multiple tasks, schedules, and priorities
- Excellent attention to detail
- Strong interpersonal and communication skills
- Proactive and solution-focused approach
- Flexible and adaptable approach
- Commitment to Frontline’s mission, values, and the children's social care sector
Benefits
Comp & perks- Flexible working hours
- Competitive pension employer contribution
- 25 days annual leave + bank holidays + office closes from 25 Dec to 1 Jan
- Buy up to five days annual leave a year
- Interest free loan for season ticket
- Personal coaching and mentoring
- Cycle loan scheme
- Deposit loan scheme
- Volunteering days
- Employee assistance programme
- Life Assurance Scheme (x3 salary)