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Frontline

Legal and Compliance Officer

Frontline

. Act as the first point of contact for formal complaints from participants, partners and the general public .

Posted 10/20/2026full-timeLondon • United KingdomJunior💰 £39,329 - £42,905 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in UK GDPR and Data Protection Act 2018, with a strong focus on managing formal complaints and coordinating investigations. Proven ability to support policy development, assess risks, and maintain compliance within a charity setting.

Highest-signal resume keywords
UK GDPR KnowledgeData Protection Act 2018 ExpertiseComplaint Management CoordinationContract Review ExperienceParalegal Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Complaint ManagementData Processing MappingRisk AssessmentPolicy DevelopmentContract DraftingSubject Access Requests ProcessingDocument ManagementLegal Advice SupportInvestigation CoordinationData Protection Compliance
Soft Skills
Excellent Communication SkillsAttention to DetailStrong Organisation SkillsRelationship BuildingSound Judgement
Industry Keywords
Equality Act 2010Natural Justice PrinciplesCharity ComplianceStakeholder EngagementData Protection Officer

About the role

Key responsibilities & impact
  • Act as the first point of contact for formal complaints from participants, partners and the general public
  • Coordinate the complaints process end-to-end, ensuring complaints are handled fairly and within agreed timescales
  • Liaise with complainants, local authority partners and higher education institution partners; commission investigators and decision makers where appropriate
  • Assess complaints to identify next steps, potential risks, escalation needs and requirements for specialist advice
  • Monitor and report on complaint trends, identify lessons learned and recommend improvements
  • Coordinate day-to-day data protection activities and provide GDPR advice and guidance
  • Map data processing activities and uphold relevant standards
  • Support teams in identifying and managing data protection risks and personal breaches
  • Process subject access requests under UK GDPR and the Data Protection Act 2018
  • Maintain the policy register and ensure adherence to review and renewal dates
  • Review and support drafting and negotiation of routine contracts
  • Support the Legal and Compliance Manager with legal advice and commission advice on complex matters
  • Update external registrations, trademarks and copyright registrations
  • Update directorship changes with Companies House and the Charity Commission
  • Report to the Legal and Compliance Manager

Requirements

What you’ll need
  • Knowledge of UK GDPR and Data Protection Act 2018 and able to apply this in a charity setting
  • Experience of managing or coordinating formal complaints, investigations or similar casework processes
  • A working knowledge of impartiality, fairness, the principles of natural justice and the Equality Act 2010 and able to apply this to complaint management
  • Experience of reviewing contracts or other legal documents, identifying potential risks and knowing when to seek further advice
  • Paralegal/lawyer with 1–2 years post-qualification experience
  • Experience supporting organisational policy development or improvement
  • Previous experience of acting as a Data Protection Officer/Lead
  • Excellent oral and written communication skills and ability to adapt communications depending on the audience
  • Excellent attention to detail, proofreading and document management ability
  • Strong organisation and prioritisation skills
  • Ability to build excellent working relationships with a range of stakeholders
  • Ability to exercise sound judgement when handling sensitive or complex matters, assess risks and recognise when issues require escalation or specialist advice

Benefits

Comp & perks
  • Flexible working hours
  • Competitive pension employer contribution
  • 25 days annual leave + bank holidays + office closes from 25 Dec to 1 Jan
  • Buy up to five days annual leave a year
  • Interest free loan for season ticket
  • Personal coaching and mentoring
  • Cycle loan scheme
  • Deposit loan scheme
  • Volunteering days
  • Employee assistance programme
  • Life Assurance Scheme (x3 salary)