Customer Support – E-Commerce Operations

Frühlingszwiebel

. Respond quickly, courteously, and solution-orientedly to customer inquiries using an AI-powered support tool.

Posted 10/11/2026full-timeWürzburg • GermanyJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support and operational management within e-commerce, utilizing AI tools and cloud platforms to enhance efficiency and communication. Proven ability to manage projects independently while maintaining a customer-focused approach.

Highest-signal resume keywords

Customer Support ExperienceE-Commerce OperationsShopify ProficiencyProject ManagementInventory Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ExperienceCustomer CommunicationsOrder ForecastingProcess DocumentationBasic Bookkeeping

Soft Skills

Solution-Oriented CommunicationFriendly DemeanorIndependence

Tools & Technologies

ShopifyAsanaGoogle WorkspaceAI-Powered Ticketing Systems

Industry Keywords

D2C3PL ManagementInventory LevelsDigital File Storage

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Respond quickly, courteously, and solution-orientedly to customer inquiries using an AI-powered support tool.
Use smart automations for standard cases and personally handle complex customer inquiries.
Manage fulfillment/3PL partners.
Coordinate restocking and monitor inventory levels.
Identify bottlenecks and support order forecasting.
Maintain, structure, and document processes and tools, including Shopify, Asana, and digital file storage systems.
Coordinate topics and to-dos for the management team.
Independently manage projects and ensure that tasks are completed.

Requirements

What you’ll need

At least 2 years of operational experience at an e-commerce/D2C company.
Experience in customer support and customer communications.
Proficiency with modern cloud and AI tools, especially Shopify, Asana, Google Workspace, and AI-powered ticketing systems.
Experience with Shopify is preferred.
Additional advantages: exposure to basic bookkeeping, inventory management/forecasting, or experience as an Amazon seller.
Willingness to work independently in a startup without a fixed 9-to-5 schedule.
Customer-focused, friendly, and solution-oriented communication style.

Benefits

Comp & perks

Flexible working: you manage your own schedule.
Responsible key role with direct access to the management team, short communication channels, and plenty of room to shape processes.
Close collaboration with experienced external partners in accounting, payroll, and fulfillment, as well as structured onboarding.
Primarily remote, with occasional in-person days in Würzburg each month.
Development opportunities in support, e-commerce, operations, and office management, including training.